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</html><thumbnail_url>https://customersthatstick.com/wp-content/uploads/2016/10/cts_2016-10_5-expert-tips-for-service-recovery_FB.jpg</thumbnail_url><thumbnail_width>1200</thumbnail_width><thumbnail_height>630</thumbnail_height><description>No matter how great a customer experience your organization provides, you will always have a need for service recovery. Part of creating great customer experiences is not just designing fantastic, memorable experiences but planning and preparing for the service issues that inevitably occur. No matter how good the product or service, no matter how effective [&hellip;]</description></oembed>
