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</html><thumbnail_url>https://customersthatstick.com/wp-content/uploads/2017/02/cts_2017-02_the-power-of-proactive-customer-communication_FB.jpg</thumbnail_url><thumbnail_width>1200</thumbnail_width><thumbnail_height>630</thumbnail_height><description>Proactive communication&nbsp;with customers is one of the most important customer service practices any organization or team can adopt. Not only do you show customers that you care about them by checking in, you can also learn about their needs, desires, and preferences. In addition, you can potentially discover any negative feelings or emotions that that [&hellip;]</description></oembed>
