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</html><thumbnail_url>https://customersthatstick.com/wp-content/uploads/2023/08/cts_YT-cover_updated_2020-03_customer-service-job-from-home.png</thumbnail_url><thumbnail_width>1280</thumbnail_width><thumbnail_height>720</thumbnail_height><description>SPECIAL NOTE: This video was pre-recorded prior to the outbreak of COVID-19 and the shutting down of many face-to-face businesses. While we certainly would have made it more current in content and tone for the current circumstances if recording today, we still think the underlying answer to this question is worth sharing. Prior to the [&hellip;]</description></oembed>
