1.0Customers That Stickhttps://customersthatstick.comAdam Toporekhttps://customersthatstick.com/blog/author/atoporek/Don't Forget the Connection in Interconnectionrich600338<blockquote class="wp-embedded-content" data-secret="nsFD13s7xv"><a href="https://customersthatstick.com/blog/dont-forget-the-connection-in-interconnection/">Don’t Forget the Connection in Interconnection</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://customersthatstick.com/blog/dont-forget-the-connection-in-interconnection/embed/#?secret=nsFD13s7xv" width="600" height="338" title="“Don’t Forget the Connection in Interconnection” — Customers That Stick" data-secret="nsFD13s7xv" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
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https://customersthatstick.com/wp-content/uploads/2015/09/cts_post_2015-09_dont-forget-connection-in-interconnection_EXP.png504350As digital service solutions become more commonplace, it becomes more challenging to maintain the old one-to-one service paradigm to which most consumers have become accustomed. For all of the important talk about omnichannel strategies, what often gets lost in the discussion is the feel of customer interactions on digital channels. In some ways, human psychology […]