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</html><thumbnail_url>https://customersthatstick.com/wp-content/uploads/2014/07/annette_franz.jpg</thumbnail_url><thumbnail_width>350</thumbnail_width><thumbnail_height>525</thumbnail_height><description>Meet Annette&nbsp;Franz! Annette Franz, CCXP is Director, VOC Consulting at Confirmit. Through her blog, CX Journey, Annette shares her passion for helping companies transform their cultures to ensure the customer is at the center of every conversation. She was recently recognized as one of &#x201C;The 100 Most Influential Tech Women on Twitter&#x201D; by Business Insider [&hellip;]</description></oembed>
