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</html><thumbnail_url>https://customersthatstick.com/wp-content/uploads/2017/01/cts_2017-01_customer-communication-should-be-for-customers_FB.jpg</thumbnail_url><thumbnail_width>1200</thumbnail_width><thumbnail_height>630</thumbnail_height><description>Customer service communication is at it&#x2019;s core a balancing act. All too often, our spirit of wanting to do everything possible for our&nbsp;customers runs up against the limitations that reality imposes upon us. Whether it be liability exposure, legal restrictions, operational inability, or just pure right and wrong, sometimes we must refuse what customers want [&hellip;]</description></oembed>
