1.0Customers That Stickhttps://customersthatstick.comAdam Toporekhttps://customersthatstick.com/blog/author/atoporek/How Customer Service Has Changed?rich600338<blockquote class="wp-embedded-content" data-secret="uaYMvVtCJw"><a href="https://customersthatstick.com/blog/how-customer-service-has-changed/">How Customer Service Has Changed?</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://customersthatstick.com/blog/how-customer-service-has-changed/embed/#?secret=uaYMvVtCJw" width="600" height="338" title="“How Customer Service Has Changed?” — Customers That Stick" data-secret="uaYMvVtCJw" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
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https://customersthatstick.com/wp-content/uploads/2020/02/cts_YT-cover_updated_2020-02_how-customer-service-changed.png1280720One question I’m often asked, particularly when doing media interviews, is how customer service has changed in recent years. Obviously, the changes have been immense, particularly if you go back 20 or 30 years. Many of the biggest changes in both customer service and customer experience have been around technology. Technology has increased our ability […]