Comments on: On Keeping the Customer but Losing the Business https://customersthatstick.com/blog/on-keeping-the-customer-but-losing-the-business/ You can have the best customer experience in your industry Thu, 12 Oct 2023 08:45:37 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: 135: History as a Sales Point https://customersthatstick.com/blog/on-keeping-the-customer-but-losing-the-business/#comment-166674 Thu, 21 Jul 2016 11:09:13 +0000 http://customersthatstick.com/?p=12866#comment-166674 […] Customers That Stick® post, On Keeping the Customer but Losing the Business […]

]]> By: 094: Joseph Michelli, Becoming Customer-Obsessed https://customersthatstick.com/blog/on-keeping-the-customer-but-losing-the-business/#comment-161682 Thu, 25 Feb 2016 10:48:33 +0000 http://customersthatstick.com/?p=12866#comment-161682 […] Customers That Stick® post, On Keeping the Customer but Losing the Business       […]

]]> By: Adam Toporek https://customersthatstick.com/blog/on-keeping-the-customer-but-losing-the-business/#comment-160943 Wed, 27 Jan 2016 13:30:48 +0000 http://customersthatstick.com/?p=12866#comment-160943 In reply to Craig McBreen.

Great point Craig! Big or small, technology can rapidly shift the competitive landscape, causing experience leaders to become experience laggards before they even realize what happened.

Appreciate your thoughts!

]]> By: Craig McBreen https://customersthatstick.com/blog/on-keeping-the-customer-but-losing-the-business/#comment-160904 Tue, 26 Jan 2016 17:47:50 +0000 http://customersthatstick.com/?p=12866#comment-160904 Great points, Adam. And yes, it can happen to small businesses too. No matter what size, as you say, technologies shift and marketing conditions change. And really, with exponential changes in technology any solo or small business person has to stay more alert than ever, especially when it comes to serving customers.

]]> By: Adam Toporek https://customersthatstick.com/blog/on-keeping-the-customer-but-losing-the-business/#comment-160667 Fri, 22 Jan 2016 21:21:15 +0000 http://customersthatstick.com/?p=12866#comment-160667 In reply to Beth.

Thank you Beth! Glad you liked it.

]]> By: Beth https://customersthatstick.com/blog/on-keeping-the-customer-but-losing-the-business/#comment-160666 Fri, 22 Jan 2016 21:00:49 +0000 http://customersthatstick.com/?p=12866#comment-160666 Great post!

]]> By: Adam Toporek https://customersthatstick.com/blog/on-keeping-the-customer-but-losing-the-business/#comment-160468 Wed, 20 Jan 2016 18:58:05 +0000 http://customersthatstick.com/?p=12866#comment-160468 In reply to Faryal Hassan.

Thank you Hassan! We’ve all been there with some company or another.

I’m glad you enjoyed the post!

]]> By: Faryal Hassan https://customersthatstick.com/blog/on-keeping-the-customer-but-losing-the-business/#comment-160411 Wed, 20 Jan 2016 05:58:05 +0000 http://customersthatstick.com/?p=12866#comment-160411 Nice post, Adam. Really love how well you’ve illustrated your point using such relatable examples! I agree that even though businesses and companies might not lose customers immediately, they will experience altered buying behavior which can be detrimental in the long haul.

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