Comments on: 1 Way Automation CAN Improve Retail Customer Service

By: Adam Toporek

Adam Toporek — Mon, 28 Oct 2013 00:44:16 +0000

In reply to Larry Curcoe. Good to know Larry. Thanks for sharing the info here!

By: Larry Curcoe

Larry Curcoe — Fri, 25 Oct 2013 18:20:40 +0000

The process of getting a refund, as I was told, is very simple and hassle free.
You simply call the 1 800 number and withing seconds, your credit card charges are reversed, usually within seconds. So, I do not know if this is true, since I have cut 30 to 50 or so keys and they have all worked, perfectly.
Larry

By: The Power of Small and Simple

The Power of Small and Simple — Wed, 13 Feb 2013 10:01:20 +0000

[…] 1 Way Automation CAN Improve Retail Customer Service (customersthatstick.com) […]

By: Adam Toporek

Adam Toporek — Mon, 28 Jan 2013 12:45:14 +0000

In reply to Bill Dorman. The key machine worked great. My guess is, due to the nature of the activity, it's probably better than a human. It's always fun when you get home and the copy doesn't work! I think we've all had that happen before.

By: Bill Dorman

Bill Dorman — Sat, 26 Jan 2013 13:33:08 +0000

Interesting; I always wondered how easy that would be to work. I just now have mastered the ‘self’ checkout……:).

When automation goes wrong is usually when it gets a little sticky……

By: Adam Toporek

Adam Toporek — Fri, 25 Jan 2013 01:01:24 +0000

In reply to Chase.

First of all, those new Coke machines are killer, and it’s funny you mention them, because they are a perfect example of a good way to use automation.

I agree with you on the challenges with automating a department store; since those robots don’t exist yet, it probably just means self checkout. Hopefully, there will be other innovations too, but it is hard to envision what those would be.

Thanks for stopping by Chase!

By: Chase

Chase — Thu, 24 Jan 2013 22:04:12 +0000

I could totally see that for a store like Lowes or Home Depot. Copying a key, ordering flooring, even mixing paint (something like those automatic Coke machines where everything comes out of one spout). But I don’t know how to automate things inside a retail clothes store like JCPenny’s.

Do you replace the registers with self-serve? That’ll free up some cashiers but now customers have to fiddle with that ink spot tag removal.

Robots that stocked and hung up clothes would be cool. But probably not feasible yet.

I just don’t know how to replicate an experience like yours from Lowes inside a store like JCPenny’s. Course, that’s why I’m not in the retail business any more.