Thanks for the comment Brian — and the humor.

I, too, am on GoDaddy and the primary reason is their customer service. I have a friend who is a web designer who used to always tell me that I was a fool for paying so much for hosting (even though it is really inexpensive). I used to tell him that the time I save being able to get a human on the phone two or three times a year pays for itself. I spoke with him recently, and where does he put his clients? GoDaddy — because he needs to be able to get problems fixed ASAP when one of his clients’ sites have a problem. The moral: Good service is usually worth paying for. 🙂

As for the issue last month, it was the first major outage in their history. GD handled it well from the recovery standpoint, but this business is not one that is very forgiving regarding outages. I had major concerns about missed emails during that event, and I still don’t know what might have been missed.

On the other hand, when I receive poor customer service, I’ll generally write a blog post about it and cast aspersions on the quality of the parenting that the person received, move quickly to their questionable hygiene, and then compare them to Genghis Kahn. Admittedly, I do just like working Genghis Kahn into a post, and Hitler is so overused, …I digress.

The point is, I can be reasonable and if apologized to, when a problem arises, then I can forgive. When GoDaddy had problems last month and many of the sites hosted through them were down, mine included, I simply contacted customer service and they treated me well. An apology and one free month of service, and I was confident that they were doing their best to get everything back up and running.

So, I guess all I’m really saying is, good point…and good post.