Comments on: Is Every Customer Really a VIP? I’m Sorry But…

By: The Importance of Personal Context and Connection

The Importance of Personal Context and Connection — Tue, 08 Jan 2013 10:02:03 +0000

[…] Is Every Customer Really a VIP? I’m Sorry But… (customersthatstick.com) […]

By: Adam Toporek

Adam Toporek — Fri, 04 Jan 2013 12:13:47 +0000

In reply to Jeff Toister. Sorry about your wife's experience Jeff. Thanks for the mention, and I will definitely check it out.

By: Jeff Toister

Jeff Toister — Thu, 03 Jan 2013 18:05:19 +0000

Adam – your blog post turned out to be an excellent prediction. A day later, my wife experienced an epic service failure while flying United Airlines, but she was treated like a VIP due to her frequent flyer status. I referenced your post in one of my own about how my wife’s experience aligned with some surprising trends.

Here’s a link:
http://www.toistersolutions.com/blog/2013/1/3/a-service-failure-reveals-surprising-customer-service-trends.html

By: Adam Toporek

Adam Toporek — Wed, 02 Jan 2013 15:52:20 +0000

In reply to Trish Voskovitch.

You nailed it Trish — that is the magic formula! Making everyone feel like a VIP, even if they are not.

Thanks for the comment!

By: Trish Voskovitch

Trish Voskovitch — Tue, 01 Jan 2013 18:22:38 +0000

The key is to make sure that every customer, no matter where they are in your internal pecking order, feels like the most important. No, you can’t always spend equal amounts of time catering to the needs of every single one of your customers, but it’s important to ensure that none of your customers feel like they are being shuffled around and forgotten.

By: Adam Toporek

Adam Toporek — Mon, 31 Dec 2012 03:40:36 +0000

In reply to Dan Black. Thanks Dan! Glad you enjoyed it.

By: Dan Black

Dan Black — Sun, 30 Dec 2012 21:45:24 +0000

I agree with you 100 percent. Taking care of every customer is essential however only the top ones should be considered VIP’s. Great post.

By: Adam Toporek

Adam Toporek — Fri, 21 Dec 2012 12:54:43 +0000

In reply to Kat M. Great point Kat! Our time and resources are limited; at some point, we have to choose where to spend them. Trying to spread them everywhere is a recipe for failure. Thanks for stopping by!

By: Adam Toporek

Adam Toporek — Fri, 21 Dec 2012 12:51:01 +0000

In reply to Bill Dorman.

Bill, that should be your sign off line for all comments… “that’s just the way it is.” And I’m with you, if you can’t deliver the level of service to certain accounts, it’s best to guide them to where they can find it.

By: No Doomsday? Say something nice on social media

No Doomsday? Say something nice on social media — Fri, 21 Dec 2012 11:46:01 +0000

[…] for VIPs, Adam Toporek made a strong point in a post titled, Is Every Customer Really a VIP? Unfortunately, no, they are […]