Comments on: A #Twitter Rant (With a Customer Service Lesson) https://customersthatstick.com/blog/a-twitter-rant-with-a-customer-service-lesson/ You can have the best customer experience in your industry Thu, 26 Oct 2023 07:50:21 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: The Tragedy of TrueTwit. https://customersthatstick.com/blog/a-twitter-rant-with-a-customer-service-lesson/#comment-2576 Wed, 30 Jan 2013 23:54:10 +0000 http://customersthatstick.com/?p=5871#comment-2576 […] about how to use (and how not to use) social media, you still haven’t seen posts like this or this. You may have a thousand more followers than I do, but that very first TrueTwit DM positively […]

]]> By: Adam Toporek https://customersthatstick.com/blog/a-twitter-rant-with-a-customer-service-lesson/#comment-2439 Wed, 16 Jan 2013 12:25:55 +0000 http://customersthatstick.com/?p=5871#comment-2439 In reply to Davina K. Brewer.

That is a great idea Davina! It would be a nice feature to be able to safelist those who can DM you … or something similar. My guess is it would cost money to do but wouldn’t increase revenue for Twitter, so …

I think one of the things that surprised me most when I started on Twitter was how many people (particularly with large follower counts) ignore DMs because the DM spam has gotten so out of control. It’s a shame, because DMs are a nice feature.

]]> By: Davina K. Brewer https://customersthatstick.com/blog/a-twitter-rant-with-a-customer-service-lesson/#comment-2430 Tue, 15 Jan 2013 23:20:57 +0000 http://customersthatstick.com/?p=5871#comment-2430 In one of my many Twitter rants Adam, I’ve dissed on these terrible services. It’s almost always DM spam which makes this like a double whammy of douchery.. all b/c they’re so afraid of spam.

“I have to earn the right to give you my attention” Right there you make the smart point about this, all the hoops people throw out when our following is a complement, not a chore. Unless as you say, it’s a followback scam. Which hits me w/ yet another realization – the ‘spam’ is an excuse.

I was discussing not too long ago that what w/ everyone being so terrified of DM spam (and that being a big reason/excuse for following 214 out of 10,793 followers whom you begged, blogged, tweeted for their attention – ahem), how about some controls? Why not have Twitter give us the option to control the DM? Maybe let us block them all, or just links? Or list ‘safe’ DM friends? No need to unfollow the unwashed masses or annoy them with these services. IDK just typing out loud.. and happy it’s not just me who hates this b.s. 🙂 FWIW.

]]> By: Adam Toporek https://customersthatstick.com/blog/a-twitter-rant-with-a-customer-service-lesson/#comment-2417 Mon, 14 Jan 2013 15:28:24 +0000 http://customersthatstick.com/?p=5871#comment-2417 In reply to Mick Say.

Hi Mick, That’s a great response and it’s quite nice of you to take the time to even respond in this situation. Thanks for sharing!

]]> By: Mick Say https://customersthatstick.com/blog/a-twitter-rant-with-a-customer-service-lesson/#comment-2416 Mon, 14 Jan 2013 15:20:53 +0000 http://customersthatstick.com/?p=5871#comment-2416 Truetwit is at the top of the list of Auto DMs you do not want to receive – hate them.

If I get these I tweet the person saying hi, I am real, if you didn’t know already and I do not use truetwit.

Then I leave the rest up to them.

Thanks for the post.
Mick

]]> By: Adam Toporek https://customersthatstick.com/blog/a-twitter-rant-with-a-customer-service-lesson/#comment-2415 Mon, 14 Jan 2013 14:34:26 +0000 http://customersthatstick.com/?p=5871#comment-2415 In reply to Ken Mueller.

I clicked on the first one I ever received to see what it was about. As soon as I saw, I bailed. Now I just unfollow when I get them.

]]> By: Ken Mueller https://customersthatstick.com/blog/a-twitter-rant-with-a-customer-service-lesson/#comment-2413 Mon, 14 Jan 2013 13:19:37 +0000 http://customersthatstick.com/?p=5871#comment-2413 I am so with you on this. The first time I received a TrueTwit validation DM I was astounded. When I get those, I don’t even bother filling it out. No one is that important.

]]> By: Adam Toporek https://customersthatstick.com/blog/a-twitter-rant-with-a-customer-service-lesson/#comment-2409 Sun, 13 Jan 2013 23:20:59 +0000 http://customersthatstick.com/?p=5871#comment-2409 In reply to extremelyavg.

Hey Brian, I didn’t even think to rant about that! You’re right, in some cases the person has actually followed me first, and then still asked for validation when I followed back. So that is even worse.

]]> By: Adam Toporek https://customersthatstick.com/blog/a-twitter-rant-with-a-customer-service-lesson/#comment-2408 Sun, 13 Jan 2013 22:13:33 +0000 http://customersthatstick.com/?p=5871#comment-2408 In reply to Leon Noone.

It’s funny you mention that Leon, because I really like Livefyre as a user — but I wonder how many people who aren’t bloggers or regular commenters turn away because of commenting systems. Native comments make it easier for first timers but more difficult for regulars.

Good to see you!

]]> By: extremelyavg https://customersthatstick.com/blog/a-twitter-rant-with-a-customer-service-lesson/#comment-2404 Sun, 13 Jan 2013 15:32:18 +0000 http://customersthatstick.com/?p=5871#comment-2404 I think you nailed it. I will almost never “Validate” who I am. Since I rarely follow new people, unless I see someone has followed me because they started a conversation, I find it rude to make me validate after we’ve already been talking.

They should have some way to check to see if the person who uses the validation service followed the new person, first, and then NOT send the auto DM

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