Comments on: The Best Way to Make a Customer-Facing Team More Effective https://customersthatstick.com/blog/the-best-way-to-make-a-customer-facing-team-more-effective/ You can have the best customer experience in your industry Tue, 17 Oct 2023 06:02:00 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/the-best-way-to-make-a-customer-facing-team-more-effective/#comment-179738 Fri, 28 Apr 2017 14:41:48 +0000 http://customersthatstick.com/?p=8841#comment-179738 In reply to Brooke Harper.

Thanks so much Brooke! “Failure to prepare is preparing to fail.” So true!

]]> By: Brooke Harper https://customersthatstick.com/blog/the-best-way-to-make-a-customer-facing-team-more-effective/#comment-179663 Wed, 26 Apr 2017 13:39:55 +0000 http://customersthatstick.com/?p=8841#comment-179663 Great post, Adam! Thanks for sharing. Defining if tasks are urgent or not, or important or not, is important. This helps teams get more effective and productive.

I especially agree with what you said: “f you want to ramp up the effectiveness of your organization, simply dedicate focused time at the beginning of each week to determine which are the important but not urgent items you want to execute on that week.” Preparation is key.

A colleague of mine at Tenfold told me that failure to prepare is preparing to fail. Being ready is a good thing since reps can condition and ready their body and mind to produce results.

]]> By: 3 Themes for National Customer Service Week 2016 https://customersthatstick.com/blog/the-best-way-to-make-a-customer-facing-team-more-effective/#comment-169313 Mon, 19 Sep 2016 13:26:01 +0000 http://customersthatstick.com/?p=8841#comment-169313 […] smoothly transfer customers, or understanding that the customer doesn’t care whose job it is, teamwork is truly a core component of great customer […]

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