Comments on: 8 Ways to Be Your Customer’s Hero https://customersthatstick.com/blog/8-ways-to-be-your-customers-hero/ You can have the best customer experience in your industry Thu, 12 Oct 2023 08:19:18 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: 164: Doug Sandler, Nice Guys Finish First https://customersthatstick.com/blog/8-ways-to-be-your-customers-hero/#comment-171076 Wed, 02 Nov 2016 19:14:09 +0000 http://customersthatstick.com/?p=13170#comment-171076 […] Customers That Stick® infographic, 8 Ways to Be Your Customer’s Hero […]

]]> By: Adam Toporek https://customersthatstick.com/blog/8-ways-to-be-your-customers-hero/#comment-164597 Fri, 27 May 2016 01:39:30 +0000 http://customersthatstick.com/?p=13170#comment-164597 In reply to Jim Washok.

Great points Jim. I love that insight “seem to discontinue asking as we get older…” So true. Why is what drives us, yet it is so easy to forget about. Thanks for sharing!

]]> By: Jim Washok https://customersthatstick.com/blog/8-ways-to-be-your-customers-hero/#comment-164433 Thu, 19 May 2016 18:53:05 +0000 http://customersthatstick.com/?p=13170#comment-164433 Great list. #7 is HUGE! Reps must be hired and trained with skills to uncover the motivations of the customer. Why are they calling/emailing/texting/chatting/visiting? Why that particular channel? Why do they feel they way they do? What constitutes a reasonable solution to them, and why? What is their timeframe for resolution, and why? Why identifies reason. Why gives meaning and context. Why is a question we pepper parents with when we are kids, yet seem to discontinue asking as we get older, instead making assumptions and being so focused on the what. #KnowWhy #MotiveMatters

]]> By: Adam Toporek https://customersthatstick.com/blog/8-ways-to-be-your-customers-hero/#comment-164379 Wed, 18 May 2016 02:38:09 +0000 http://customersthatstick.com/?p=13170#comment-164379 In reply to Clark Pacis.

Thanks so much Clark! Glad you enjoyed it. I appreciate the kind words.

]]> By: Clark Pacis https://customersthatstick.com/blog/8-ways-to-be-your-customers-hero/#comment-164360 Tue, 17 May 2016 09:50:32 +0000 http://customersthatstick.com/?p=13170#comment-164360 I love the design! I work in a call center, you see. So we tend to be frustrated all the time when we get impatient customers. I’ll try forwarding this to my boss, maybe we could have this printed as a poster in the office. Again, great job! Cheers!

]]> By: Adam Toporek https://customersthatstick.com/blog/8-ways-to-be-your-customers-hero/#comment-164310 Mon, 16 May 2016 03:23:21 +0000 http://customersthatstick.com/?p=13170#comment-164310 In reply to Katie Shive.

Thanks so much Katie! I appreciate the kind words. I completely agreee; itt is amazing how many issues one can resolve with a little detective work.

]]> By: Katie Shive https://customersthatstick.com/blog/8-ways-to-be-your-customers-hero/#comment-164161 Tue, 10 May 2016 03:39:48 +0000 http://customersthatstick.com/?p=13170#comment-164161 Hi Adam, great post! I love the infographic. All of your points are spot on. I especially like #5- be your customer’s own detective. As a customer experience professional, I spend a large part of my day fielding customer feedback and then figuring out truth and resolutions. I often encourage my team to investigate and gather facts that will help build the best resolution. Thanks for the great content!

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