Comments on: 9 Customer Service Training Ideas That Work https://customersthatstick.com/blog/9-customer-service-training-ideas-that-work/ You can have the best customer experience in your industry Thu, 12 Oct 2023 08:24:23 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: 249: How Customer Service Training Goes Wrong https://customersthatstick.com/blog/9-customer-service-training-ideas-that-work/#comment-182399 Thu, 06 Jul 2017 13:20:17 +0000 http://customersthatstick.com/?p=13225#comment-182399 […] Customers That Stick® post, 9 Customer Service Training Ideas That Work […]

]]> By: 204: (Tip) Customer Service Leadership https://customersthatstick.com/blog/9-customer-service-training-ideas-that-work/#comment-177861 Thu, 23 Mar 2017 10:48:54 +0000 http://customersthatstick.com/?p=13225#comment-177861 […] Customers That Stick® post, 9 Customer Service Training Ideas That Work […]

]]> By: Adam Toporek https://customersthatstick.com/blog/9-customer-service-training-ideas-that-work/#comment-170957 Sun, 30 Oct 2016 20:31:41 +0000 http://customersthatstick.com/?p=13225#comment-170957 In reply to Carl Padilla.

Hi Carl, Just saw your comment… Thank you so much! I’m glad you found it valuable.

]]> By: Carl Padilla https://customersthatstick.com/blog/9-customer-service-training-ideas-that-work/#comment-170361 Mon, 17 Oct 2016 05:02:37 +0000 http://customersthatstick.com/?p=13225#comment-170361 nice information since I’ll working a lot to clients through phone or email this is such a great article to improve my skills. Great info!

]]> By: Adam Toporek https://customersthatstick.com/blog/9-customer-service-training-ideas-that-work/#comment-165928 Thu, 07 Jul 2016 14:00:07 +0000 http://customersthatstick.com/?p=13225#comment-165928 In reply to Jason Santiago.

Thanks Jason! Role playing is always a favorite — because it’s fun and it works! Win-win.

]]> By: Jason Santiago https://customersthatstick.com/blog/9-customer-service-training-ideas-that-work/#comment-165918 Thu, 07 Jul 2016 04:50:15 +0000 http://customersthatstick.com/?p=13225#comment-165918 Almost all of these were practiced on a few of the training sessions I attended for customer service. I especially loved doing role plays on difficult situations. Gets to give you a real grasp on handling them. Thanks for this awesome list! 🙂

]]> By: Jeff Toister https://customersthatstick.com/blog/9-customer-service-training-ideas-that-work/#comment-165569 Sun, 26 Jun 2016 14:57:47 +0000 http://customersthatstick.com/?p=13225#comment-165569 Great list, Adam! I especially appreciate that you put greetings and first impressions at #1. So many customer service professionals & leaders think this is too basic, but so many of us fail to consistently nail the greeting.

It’s so important to me that I included a video on how to deliver the perfect phone greeting in my latest Lynda.com training video: https://www.lynda.com/Business-Skills-tutorials/Develop-perfect-phone-greeting/456350/496176-4.html

]]> By: Adam Toporek https://customersthatstick.com/blog/9-customer-service-training-ideas-that-work/#comment-165071 Thu, 09 Jun 2016 05:26:07 +0000 http://customersthatstick.com/?p=13225#comment-165071 In reply to Katie.

Thank you so much for the kind words Katie! The Slack channel for “heroes” is fantastic! It’s so great that a call center leader like you is out there expanding her horizons and looking for ways to make her team better, whether it be here or through any of the other excellent blogs, books, etc. out there.

And it’s awesome that you’re sharing your voice through your own blog: http://katieshive.com What a great discovery! I’ve added it to my customer service list.

Keep up the great work!

]]> By: Katie https://customersthatstick.com/blog/9-customer-service-training-ideas-that-work/#comment-164996 Wed, 08 Jun 2016 04:07:53 +0000 http://customersthatstick.com/?p=13225#comment-164996 Great post, Adam! As a CX professional, I am always looking for best practices for providing excellent customer experiences. I manage a call center and know how hard my team works to delight our customers. I especially love how you discuss celebrating heroes. I created an internal Slack channel that is solely dedicated to celebrating employee achievements and have found this to be both rewarding and motivating. Thank you for sharing great ideas!

]]>