Comments on: Negativity Bias and Customer Service https://customersthatstick.com/blog/negativity-bias-and-customer-service/ You can have the best customer experience in your industry Thu, 12 Oct 2023 09:06:38 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/negativity-bias-and-customer-service/#comment-196722 Thu, 12 Jul 2018 01:31:19 +0000 http://customersthatstick.com/?p=12288#comment-196722 In reply to Martin.

Done. Thanks for catching it and letting us know Martin!

]]> By: Martin https://customersthatstick.com/blog/negativity-bias-and-customer-service/#comment-196626 Wed, 11 Jul 2018 03:44:41 +0000 http://customersthatstick.com/?p=12288#comment-196626 http://customersthatstick.com/blog/customer-service-techniques/negativity-bias-and-customer-service/ Please change the name to Rick Hanson. It’s not Rich Hanson 🙂

]]> By: Adam Toporek https://customersthatstick.com/blog/negativity-bias-and-customer-service/#comment-159972 Sat, 07 Nov 2015 12:34:01 +0000 http://customersthatstick.com/?p=12288#comment-159972 In reply to Jeff Toister.

I think we have the Vulcan mind meld going sometimes. I’m happy (and sad) to say that I missed your negativity bias post! Great job.

I meant to write you about a post you did awhile back. I caught it on a busy day and never made it back to comment, but I had the idea for a post on the same topic for years (slightly different twist) and just never got around to writing. Then, I saw yours, and you nailed it! It was like you took it from inside my brain. 🙂 It was the one about customer service stories hurting your cred.

]]> By: Jeff Toister https://customersthatstick.com/blog/negativity-bias-and-customer-service/#comment-159958 Thu, 05 Nov 2015 17:40:45 +0000 http://customersthatstick.com/?p=12288#comment-159958 Well done, Adam! I always get a chuckle when you and I write very similar posts. I know neither one of us is copying the other (they we might influence each other’s thinking), so it’s fun to see when we’re both looking at the same thing.

Here’s the one I wrote a few months ago on the same topic:
http://www.toistersolutions.com/blog/2015/7/6/why-customers-are-naturally-negative

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