Comments on: Delta Air Lines Improves Customer Experience with a Safety Video https://customersthatstick.com/blog/delta-airlines-improves-customer-experience-with-a-safety-video/ You can have the best customer experience in your industry Wed, 25 Oct 2023 07:11:46 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/delta-airlines-improves-customer-experience-with-a-safety-video/#comment-6562 Fri, 28 Jun 2013 11:32:05 +0000 http://customersthatstick.com/?p=7192#comment-6562 In reply to jessica.

I feel the same way Jessica… and the guy who couldn’t turn around was my favorite!

I really appreciated the video, not just for the attempt to improve a generally disliked part of the customer experience, but from the point of pure craft. It would have been so easy to have been so restrained that everything fell flat or to have crossed the line and gone too far, but Delta walked the line perfectly.

]]> By: Adam Toporek https://customersthatstick.com/blog/delta-airlines-improves-customer-experience-with-a-safety-video/#comment-6561 Fri, 28 Jun 2013 09:55:54 +0000 http://customersthatstick.com/?p=7192#comment-6561 In reply to Chase.

Let us know how it goes Chase. The personal service part of my last Delta flight was very strong. Safe travels!

]]> By: jessica https://customersthatstick.com/blog/delta-airlines-improves-customer-experience-with-a-safety-video/#comment-6560 Fri, 28 Jun 2013 05:26:18 +0000 http://customersthatstick.com/?p=7192#comment-6560 each scenario in the video tells a story that makes you laugh (or at least smirk). it’s flat-out entertaining…from the twins (and then triplets!) in the emergency row, the guy smoking the pipe, the old lady drinking tea during turbulence, and the guy in the neck brace unable to turn around. it’s content that customers want to consume. Delta did a brilliant job. it truly shows that flying can be a fun, enjoyable experience. and it even makes me want to fly Delta – just to see this video and see the reactions of fellow flyers. now THIS is how it’s done. great post, Adam!

]]> By: Chase https://customersthatstick.com/blog/delta-airlines-improves-customer-experience-with-a-safety-video/#comment-6553 Thu, 27 Jun 2013 15:41:30 +0000 http://customersthatstick.com/?p=7192#comment-6553 I’ve got a trip next month where I’m having to fly on Delta. This may be the first time I’m actually excited to fly a new airline. This gives me some hope that I’ll get a good experience out of it!

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