Comments on: What Is Your Customer Response Time? https://customersthatstick.com/blog/what-is-your-customer-response-time/ You can have the best customer experience in your industry Fri, 04 Jul 2025 13:27:25 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/what-is-your-customer-response-time/#comment-2012 Tue, 06 Nov 2012 03:48:24 +0000 http://customersthatstick.com/?p=5515#comment-2012 In reply to Brad Cowart.

Thanks Brad! Having a policy is definitely the first key, but as you point out, exceeding the policy can even be better.

]]> By: Brad Cowart https://customersthatstick.com/blog/what-is-your-customer-response-time/#comment-2010 Mon, 05 Nov 2012 18:09:50 +0000 http://customersthatstick.com/?p=5515#comment-2010 Good article, our policy is one biz day but we actually try to respond ASAP. Even if we just acknowledge we realize there is an issue and when we can get back with them.

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