Comments on: What Is Customer Experience Enhancement? And Why It Matters https://customersthatstick.com/blog/what-is-customer-experience-enhancement-and-why-it-matters/ You can have the best customer experience in your industry Fri, 04 Jul 2025 13:37:47 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Monthly Mash and How Often Should We Blog? https://customersthatstick.com/blog/what-is-customer-experience-enhancement-and-why-it-matters/#comment-2107 Mon, 03 Dec 2012 13:02:09 +0000 http://customersthatstick.com/?p=5588#comment-2107 […] What Is Customer Experience Enhancement and Why It Matters. Perhaps one of the most important shifts in customer service in the past few decades has been a focus on the total customer experience. This post introduces the concept of enhancing that experience and shows how it can make a difference to organizations that approach it strategically. […]

]]> By: Adam Toporek https://customersthatstick.com/blog/what-is-customer-experience-enhancement-and-why-it-matters/#comment-2063 Wed, 21 Nov 2012 16:52:14 +0000 http://customersthatstick.com/?p=5588#comment-2063 In reply to Saurabh Khetrapal.

We’re on the same page. It’s those weak parts of the experience that take down the whole process in so many organizations. Sometimes they are easy to fix, sometimes not — but either way, they are important. Thanks for commenting Saurabh!

]]> By: Saurabh Khetrapal https://customersthatstick.com/blog/what-is-customer-experience-enhancement-and-why-it-matters/#comment-2058 Tue, 20 Nov 2012 17:07:58 +0000 http://customersthatstick.com/?p=5588#comment-2058 “each part of the experience has the potential to negatively impact the quality of the overall customer experience.”

Couldn’t agree more. Do you want to risk the entire customer experience one component getting done right? If 80% of the process is a hassle is 20% going to make up for it? Sure, your customer’s issue will have be resolved but look at the hoops they had to jump through to get there.

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