https://customersthatstick.com/blog/4-ways-to-get-good-social-customer-service/ You can have the best customer experience in your industry Wed, 25 Oct 2023 07:21:10 +0000 hourly 1 https://wordpress.org/?v=6.8.1 https://customersthatstick.com/blog/4-ways-to-get-good-social-customer-service/#comment-188812 Sat, 28 Oct 2017 20:50:11 +0000 http://customersthatstick.com/?p=7300#comment-188812 Great advice, but I would say social media should be a last resort ONLY after all areas have been covered and never a first resort unless there is no other way to contact the company online. Your example of the failed internet service is very useful, but the customer likely also has the ability to email the company’s head office or even use Facebook’s messaging feature to privately send their complaints to the company. Public posts to the company’s page are very useful but too often customers tend to use them in an attempt to shame the company rather than try to get anything productive done about their situation.

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