Comments on: If You Love Your Customers, Set Them Free https://customersthatstick.com/blog/if-you-love-your-customers-set-them-free/ You can have the best customer experience in your industry Thu, 26 Oct 2023 14:01:30 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: 5 Lessons Salespeople Can Teach Customer Service Professionals https://customersthatstick.com/blog/if-you-love-your-customers-set-them-free/#comment-1921 Mon, 22 Oct 2012 13:01:19 +0000 http://customersthatstick.com/?p=5113#comment-1921 […] comes quickly when we try to be. Not every customer is a good fit, and sometimes you have to set your customers free. Like a good salesperson, once you realize that a customer relationship is no longer viable, move […]

]]>
By: Adam Toporek https://customersthatstick.com/blog/if-you-love-your-customers-set-them-free/#comment-1862 Tue, 09 Oct 2012 10:28:57 +0000 http://customersthatstick.com/?p=5113#comment-1862 In reply to Brian D. Meeks (.

Hey Brian, this comment got lost in the flood of #blogjack comments yesterday. You know, I think there is a lot of pressure (internal and external) to try to force a customer relationship, even one that is not working. If we can do what’s best for the customer overall, we can create raving fans like you are describing, even ones that might not come to us for our products or services.

]]>
By: Brian D. Meeks ( https://customersthatstick.com/blog/if-you-love-your-customers-set-them-free/#comment-1814 Mon, 08 Oct 2012 18:30:23 +0000 http://customersthatstick.com/?p=5113#comment-1814 Your point about becoming a raving fan is an excellent one. I know that I’m the sort that loves to rave about companies who do what is right. We live in an age where people like me have a lot of outlets for raving.

If someone does a really good job, I’ll tell a friend, tweet 2400 followers, post on FB, and if I’m feeling particularly frisky, make sure to take a photo for Four Square the next time I go back. Oh, and I WILL go back.

In fact, I’m going back to a camera shop in Iowa City, just because of the great customer service they gave me. There is a tripod head I was interested in and the owner said he would order one, but stressed that I didn’t need to buy it. I generally like to buy through Amazon, because I have an affiliate link on my blog (usually, it is down now) and I get 6% back, plus no sales tax, so it comes out to a 13% savings. It is a $100.00 purchase, so that is a nice chunk, but in this instance I’m giving him my business, because he EARNED it.

]]>
By: Adam Toporek https://customersthatstick.com/blog/if-you-love-your-customers-set-them-free/#comment-1694 Mon, 17 Sep 2012 11:52:50 +0000 http://customersthatstick.com/?p=5113#comment-1694 In reply to Shaleen Shah.

Hi Shaleen, you make a good point. I do think it builds respect for your business when you admit to a customer that you are not able to provide them what they are looking for. It’s not easy, but its better for all parties in the end.

]]>
By: Shaleen Shah https://customersthatstick.com/blog/if-you-love-your-customers-set-them-free/#comment-1693 Sat, 15 Sep 2012 03:40:57 +0000 http://customersthatstick.com/?p=5113#comment-1693 I think that your customers will respect you more when you do that, just don’t forget to ask them for feedback before they leave so you can gather data on what to improve next. Yes, it’s hard.. been there and it can take a toll on your emotions. But everyone has the right to choose, so let it be.

]]>
By: Adam Toporek https://customersthatstick.com/blog/if-you-love-your-customers-set-them-free/#comment-1691 Fri, 14 Sep 2012 12:28:10 +0000 http://customersthatstick.com/?p=5113#comment-1691 In reply to Bill Dorman.

I have a similar story… I remember in my first month of opening a new retail store, we had a lady come in for a service and she was really desperate. We were completely booked up for the day, so I actually got on the phone and called a competitor around the corner and got her in. I don’t know if she ever came back or even spoke well of us, but she was very appreciative and it was the right thing to do.

]]>
By: Bill Dorman https://customersthatstick.com/blog/if-you-love-your-customers-set-them-free/#comment-1689 Thu, 13 Sep 2012 18:32:15 +0000 http://customersthatstick.com/?p=5113#comment-1689 Yes I have. I used to write the coverages for a car dealership which is a very specialized line and we only had one market who could do this. They decided to get out of this market so the only solution I had was a duct tape, bailing wire approach. We could have done it but the coverages would not have been as good and the price would have been more. The owner was relying on me to do what was best for them.

I called in a competitor who also had a specialized program for this and they did a jam up job. I’m not sure we got the love I was expecting, but I do know I did what was best for the customer and that has always been my approach.

In the end, you just need to do the ‘right’ thing; right?

]]>