Comments on: 7 Secret Customer Service Techniques Every Expert Knows: Our eBook is Here!

By: 5 Customer Support Emails that You Must Get Right

5 Customer Support Emails that You Must Get Right — Wed, 13 Mar 2013 19:52:52 +0000

[…] the most important thing here is to come across as truly appreciative and “fun,” as this is one of those times that is actually pays to put plenty of […]

By: 3 Things You May Have Missed in CTS' First year

3 Things You May Have Missed in CTS' First year — Thu, 07 Mar 2013 17:36:42 +0000

[…] details some of the most important things that customer service experts know and use in the field. 7 Secret Customer Service Techniques Every Expert Knows was written for anyone (and everyone) who contributes to the customer experience. The techniques […]

By: Adam Toporek

Adam Toporek — Thu, 18 Oct 2012 00:54:44 +0000

In reply to Adetunji. Adetunji, Thank you so much for the nice comment. I am so glad you like the book, and I am happy it can help answer those questions for you!

By: Adetunji

Adetunji — Wed, 17 Oct 2012 09:18:41 +0000

I definitely came out with fresh ideas from your book. I’m feeling like an employee with newly bright ideas ready to be shared among my team-thanks to Adam Toporek.

Sometimes, dealing with a customer can be more practical than theoretical. Situations that can make you nervous and wonder if you would ever say the right thing to resolve a customers issue.

How does one improve himself against such situations?

By: Adam Toporek

Adam Toporek — Tue, 09 Oct 2012 10:31:04 +0000

In reply to Erin Feldman. Hey Erin, this comment got lost in the flood of #blogjack comments yesterday. Thanks so much; I hope your eBook has been going well!

By: Erin Feldman

Erin Feldman — Mon, 08 Oct 2012 17:45:05 +0000

I know I’m late, but congratulations, Adam!

By: Adam Toporek

Adam Toporek — Wed, 03 Oct 2012 16:09:28 +0000

In reply to Bill Dorman.

You’re funny. I thought of you when I was writing the insurance section. Of course, I wasn’t even bashing the agency per se, they give decent enough service. But decent enough is not the foundation for a relationship and does not create loyalty. As for those 20 policies… well, step one is buying the client’s drinks. 🙂

On a serious note, I appreciate the kind words. We put a lot of effort into making this book something that can actually be used, so I hope it will be. If you use any of it at LU, I would love to hear about the results. What worked, what didn’t. Let me know how it goes.

Thanks for taking the time to share your thoughts here and for your support!

By: Bill Dorman

Bill Dorman — Wed, 03 Oct 2012 14:31:23 +0000

Thanks for bashing the insurance industry………..actually your situation is quite common and I’m sure we have been guilty of that as well. Sometimes you deal with so many ‘transactions’ it does become purely transactional. However, our model is somewhat different in that we are not Geico and we don’t take all comers. We try to make sure they fit our model, so we can meet their expections and we have the proper resources to do so.

20 policies, huh? Maybe I should start being nicer to you……….

I don’t think anything you wrote wasn’t something we didn’t already know, but the key is implementation and truly having it a part of your culture. The other take-away is don’t try to do it all at once because it will overwhelm you.

I would love to see our organization go through this and become a lot more pro-active than reactionary; because there sure is a lot of that going on.

Food for thought; I will definitely share it with management. Are you sure I can’t print it and publish it under my name?

Good job sir.

By: Adam Toporek

Adam Toporek — Wed, 03 Oct 2012 10:34:32 +0000

In reply to Luke. Thanks Luke! I really appreciate that!

By: Luke

Luke — Wed, 03 Oct 2012 03:34:43 +0000

Great! What a good read. I’m excited to implement some of these ideas.