Comments on: What is Customer Service? A Look Back via SlideShare

By: Adam Toporek

Adam Toporek — Wed, 15 May 2019 22:16:23 +0000

In reply to vaino. Well said Vaino!

By: vaino

vaino — Sun, 12 May 2019 07:23:05 +0000

customer service, it means the way you will treat customers, how will you welcome them, way to help them not in aggressive attitude ,put your self in customers shoes.

By: 3 Things You May Have Missed in CTS' First year

3 Things You May Have Missed in CTS' First year — Thu, 07 Mar 2013 17:36:19 +0000

[…] insights related to the conceptual basis of customer service. Recently, we repurposed this post via Slideshare for a more digestible view of the customer service wisdom from these great […]

By: A Clever Chinese New Year Hook for Customer Service and PR

A Clever Chinese New Year Hook for Customer Service and PR — Mon, 11 Feb 2013 12:01:05 +0000

[…] They paid homage to their heritage and business success in one go, and with a minimal investment, said “thank you” to their customers while also potentially being the reason a new millionaire (or billionaire) might […]

By: Adam Toporek

Adam Toporek — Sat, 09 Feb 2013 15:39:08 +0000

In reply to Bill Dorman.

SlideShare is easy; it’s landing CS experts like Bill Dorman for your slides that is hard. 🙂

I think I’m good on Tuesday. I’ll check the calendar and shoot you an email.

By: Adam Toporek

Adam Toporek — Sat, 09 Feb 2013 15:36:05 +0000

In reply to Davina K. Brewer.

Thanks Davina! This post got a lot of traction, and we thought it would work well as a presentation because of the format.

I agree — one of my favorite points from the post is that CS is not just a department but has to be woven into the fiber of the entire organization. I think you make a good point that PR is much the same — if everyone can get on the same page, whether it’s messaging or customer experience, it makes a huge difference to customers.

By: Bill Dorman

Bill Dorman — Sat, 09 Feb 2013 13:43:28 +0000

How did you get that renowned customer service expert Bill Dorman in the mix; epic. Or the bigger question is, how did you do slide share?

Today is the Full Moon Howl Clay Shoot; I guess they didn’t want us back, I didn’t get an invite…….:).

I’m going to be in Winter Park on Tues, do you have time for lunch?

By: Davina K. Brewer

Davina K. Brewer — Fri, 08 Feb 2013 20:08:25 +0000

Oh..what a great way to repurpose an older blog post, totally gonna have to remember that. Lots of good comments but gonna single out just a few, FWIW:

Shep – I feel the same about PR, about communications. It’s everything, not just a department, it is the ethos of a brand, a company – how it treats employees, vendors, stakeholders and certainly customers.
Sean – Yeah, it’s why we recommend secret shoppers, why we encourage more front line support and empowerment – b/c that’s where the rubber meets the road.
Gini – Changing the models to be on and offline, to be where, where and how the Customer needs them b/c it is after all, about CUSTOMER not company service.