Comments on: Turning a Customer Service Culture https://customersthatstick.com/blog/turning-a-customer-service-culture/ You can have the best customer experience in your industry Tue, 08 Jul 2025 06:19:06 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: It's Never too Late to Win with Customer Experience: The Comcast Turnaround https://customersthatstick.com/blog/turning-a-customer-service-culture/#comment-216317 Wed, 09 Jan 2019 03:55:56 +0000 http://customersthatstick.com/?p=12006#comment-216317 […] In that post, How Customer Service Can Save Cable, I resisted the urge to jump on the Comcast-bashing bandwagon however. I truly hoped they would succeed but also understood the herculean task in front of them, which was explored in a follow-up post, Turning a Customer Service Culture. […]

]]> By: 222: (Tip) Instilling Culture Throughout the Organization https://customersthatstick.com/blog/turning-a-customer-service-culture/#comment-180206 Mon, 08 May 2017 02:09:11 +0000 http://customersthatstick.com/?p=12006#comment-180206 […] Customers That Stick® post, Turning a Customer Service Culture […]

]]> By: 206: (Tip) The Role of the CX Evangelist https://customersthatstick.com/blog/turning-a-customer-service-culture/#comment-178144 Tue, 28 Mar 2017 13:46:44 +0000 http://customersthatstick.com/?p=12006#comment-178144 […] Customers That Stick® post, Turning a Customer Service Culture […]

]]> By: 193: Amy Downs, Customer Success https://customersthatstick.com/blog/turning-a-customer-service-culture/#comment-176552 Mon, 27 Feb 2017 10:34:47 +0000 http://customersthatstick.com/?p=12006#comment-176552 […] Customers That Stick® post, Turning a Customer Service Culture […]

]]> By: 148: Randi Busse, Workforce Development https://customersthatstick.com/blog/turning-a-customer-service-culture/#comment-168678 Mon, 05 Sep 2016 11:14:54 +0000 http://customersthatstick.com/?p=12006#comment-168678 […] Customers That Stick® Post, Turning a Customer Service Culture […]

]]> By: 137: Culture and Customer Service https://customersthatstick.com/blog/turning-a-customer-service-culture/#comment-167014 Thu, 28 Jul 2016 09:35:22 +0000 http://customersthatstick.com/?p=12006#comment-167014 […] Customers That Stick® post,  Turning a Customer Service Culture […]

]]> By: 102: Jim Rembach, Fast Leader https://customersthatstick.com/blog/turning-a-customer-service-culture/#comment-162239 Thu, 24 Mar 2016 12:17:06 +0000 http://customersthatstick.com/?p=12006#comment-162239 […] Customers That Stick® post, Turning a Customer Service Culture […]

]]> By: Dolph Hoover https://customersthatstick.com/blog/turning-a-customer-service-culture/#comment-159604 Mon, 28 Sep 2015 07:21:37 +0000 http://customersthatstick.com/?p=12006#comment-159604 In reply to Adam Toporek.

I have to say though, cultural change for a country even in this whole planet could take years and even decades for several group endeavors to take effect. No one could ever rush the effects of change but people who believes the need for it can start it from themselves.

]]> By: Correy Smith https://customersthatstick.com/blog/turning-a-customer-service-culture/#comment-159302 Mon, 24 Aug 2015 22:51:28 +0000 http://customersthatstick.com/?p=12006#comment-159302 Wow, it seems like Comcast sure is taking their customer service experience seriously with certain steps to provide better service to their clients. I’m sure that all phone answering services such as Comcast are taking big steps into giving creating additional help for the clients. The app service that’s mentioned in the article sounds quite interesting and new to me. I’m sure clients will enjoy this type of service in order to make sure that there are people out there who are willing to help them out.

]]> By: Adam Toporek https://customersthatstick.com/blog/turning-a-customer-service-culture/#comment-159081 Sun, 02 Aug 2015 13:00:52 +0000 http://customersthatstick.com/?p=12006#comment-159081 In reply to Dolph Hoover.

Thanks Dolph. Change is the ultimate constant, and cultural change is hard work.

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