Comments on: How Customer Service Can Save Cable https://customersthatstick.com/blog/how-customer-service-can-save-cable/ You can have the best customer experience in your industry Tue, 08 Jul 2025 06:19:03 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: It's Never too Late to Win with Customer Experience: The Comcast Turnaround https://customersthatstick.com/blog/how-customer-service-can-save-cable/#comment-216316 Wed, 09 Jan 2019 03:55:02 +0000 http://customersthatstick.com/?p=11996#comment-216316 […] that post, How Customer Service Can Save Cable, I resisted the urge to jump on the Comcast-bashing bandwagon however. I truly hoped they would […]

]]> By: Turning a Customer Service Culture https://customersthatstick.com/blog/how-customer-service-can-save-cable/#comment-206595 Wed, 31 Oct 2018 15:16:39 +0000 http://customersthatstick.com/?p=11996#comment-206595 […] How Customer Service Can Save Cable, we spoke about Comcast’s plan to turn around its customer service. Whether you have faith in […]

]]> By: Adam Toporek https://customersthatstick.com/blog/how-customer-service-can-save-cable/#comment-187511 Sun, 15 Oct 2017 11:54:20 +0000 http://customersthatstick.com/?p=11996#comment-187511 In reply to Michael Robinson.

Thank you Michael! Glad you enjoyed the post.

]]> By: Michael Robinson https://customersthatstick.com/blog/how-customer-service-can-save-cable/#comment-186679 Wed, 04 Oct 2017 19:49:47 +0000 http://customersthatstick.com/?p=11996#comment-186679 You did an amazing job of explaining why cable needs great customer service and I completely agree with you. My mother is getting older as the days pass and she is not the most technological individual so it seems like she is calling customer service every other day. Just like you said, it is hard to get customers if you are working with customers that are not happy. Thanks for the post!

]]> By: Adam Toporek https://customersthatstick.com/blog/how-customer-service-can-save-cable/#comment-159374 Wed, 02 Sep 2015 21:29:22 +0000 http://customersthatstick.com/?p=11996#comment-159374 In reply to dave.

Hey Dave, You are right; it is unfortunately a trend. Here’s hoping more providers can become more customer-centric.

]]> By: dave https://customersthatstick.com/blog/how-customer-service-can-save-cable/#comment-159259 Wed, 19 Aug 2015 14:42:14 +0000 http://customersthatstick.com/?p=11996#comment-159259 Hey adam, nice post, i do not have much issues with my cable provider except their customer service is horrible, and this i find is an increasing trend in the industry as they are becoming increasingly reluctant to servicing their customers, wish my cable provider stumbles upon this article somehow, thanks

]]> By: Adam Toporek https://customersthatstick.com/blog/how-customer-service-can-save-cable/#comment-158563 Sun, 24 May 2015 19:15:05 +0000 http://customersthatstick.com/?p=11996#comment-158563 In reply to Shep Hyken.

Thanks so much Shep! I couldn’t agree more. A great product coupled with great service is the special sauce that separates the leaders from the rest.

]]> By: Shep Hyken https://customersthatstick.com/blog/how-customer-service-can-save-cable/#comment-158554 Sat, 23 May 2015 05:45:03 +0000 http://customersthatstick.com/?p=11996#comment-158554 Great article about the cable industry that any company can learn from. Cable TV, for example is an amazing product with hundreds of high-def channels that you can watch, record and more. But having an amazing product doesn’t guarantee customer delight. The industry’s reputation for customer service is far short of their amazing product. The best companies in any industry have a great product AND great customer service, and their customers love them for both.

]]> By: Adam Toporek https://customersthatstick.com/blog/how-customer-service-can-save-cable/#comment-158523 Sun, 17 May 2015 14:05:29 +0000 http://customersthatstick.com/?p=11996#comment-158523 In reply to Pritam Nagrale.

Thanks Pritam! I’m glad you enjoyed it. Hope your call with your cable provider was good this time!

]]> By: Pritam Nagrale https://customersthatstick.com/blog/how-customer-service-can-save-cable/#comment-158512 Sat, 16 May 2015 06:47:56 +0000 http://customersthatstick.com/?p=11996#comment-158512 What a timing …!!! I was just end up with calling my internet providers and here I found this blog on cable service providers.
My internet service providers have customer care service some times they do good time but majority times they fail to attend the call.

Good post Adam !!! I think i must show this post to my Internet service providers , they learn something from this .
Every cable providers must have customer service they should read this .

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