Comments on: How to Make the Three States of Customer Service Work for You https://customersthatstick.com/blog/how-to-make-the-three-states-of-customer-service-work-for-you/ You can have the best customer experience in your industry Fri, 04 Jul 2025 12:38:50 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: 5 BIG Things Successful Farmers and Business Owners Have In Common https://customersthatstick.com/blog/how-to-make-the-three-states-of-customer-service-work-for-you/#comment-5030 Mon, 13 May 2013 14:17:10 +0000 http://customersthatstick.com/?p=4463#comment-5030 […] care of what you’ve planted. Neglect this all-important part of your business, including caring for your customers in a proactive way, and all your hard work will likely be negated. Planting seeds is only the beginning. Now the real […]

]]> By: Customer Support: How a Small Team Can Produce Results https://customersthatstick.com/blog/how-to-make-the-three-states-of-customer-service-work-for-you/#comment-2574 Wed, 30 Jan 2013 12:53:48 +0000 http://customersthatstick.com/?p=4463#comment-2574 […] also engage in proactive customer service by offering online classes each week. These are live and include a Q&A portion. The classes […]

]]> By: Small Business Customer Service Should be Proactive https://customersthatstick.com/blog/how-to-make-the-three-states-of-customer-service-work-for-you/#comment-1522 Mon, 06 Aug 2012 10:01:30 +0000 http://customersthatstick.com/?p=4463#comment-1522 […] How to Make the Three States of Customer Service Work for You (customersthatstick.com) […]

]]> By: Five BIG Things Successful Farmers and Business Owners Have In Common https://customersthatstick.com/blog/how-to-make-the-three-states-of-customer-service-work-for-you/#comment-1484 Tue, 24 Jul 2012 11:02:45 +0000 http://customersthatstick.com/?p=4463#comment-1484 […] care of what you’ve planted. Neglect this all-important part of your business, including caring for your customers in a proactive way, and all your hard work will likely be negated. Planting seeds is only the beginning. Now the real […]

]]> By: The 5th Habit of Customer Service: A Shout Out to Stephen Covey https://customersthatstick.com/blog/how-to-make-the-three-states-of-customer-service-work-for-you/#comment-1469 Thu, 19 Jul 2012 14:25:05 +0000 http://customersthatstick.com/?p=4463#comment-1469 […] Yet, Habit 5 does not only extend to reactive service. Habit 5 is also crucial to proactive service. […]

]]> By: Born to be Wild – The Alphabet Series Continues with Letter W https://customersthatstick.com/blog/how-to-make-the-three-states-of-customer-service-work-for-you/#comment-1458 Mon, 16 Jul 2012 07:08:44 +0000 http://customersthatstick.com/?p=4463#comment-1458 […] Adam Toporek and Lori Gosselin both submitted the 5 W’s: Who, What, Where, When and Why, because, in Adam’s words  “it’s important to know the facts before taking action” and, in Lori’s words, “they’re pretty important in business”. […]

]]> By: Adam Toporek https://customersthatstick.com/blog/how-to-make-the-three-states-of-customer-service-work-for-you/#comment-1440 Tue, 10 Jul 2012 02:22:14 +0000 http://customersthatstick.com/?p=4463#comment-1440 In reply to Bill Dorman.

It’s good to have a framework (like your service plan) for what proactive steps you are going to take. It takes the guess work out. And you’re dead right, you can definitely score some WOW moments in reactive situations. The irony is that if someone has a problem and you solve it, they will actually be more loyal than if you did a good job the whole time — though I don’t think that means we should screw up on purpose! 🙂

]]> By: Kaarina Dillabough https://customersthatstick.com/blog/how-to-make-the-three-states-of-customer-service-work-for-you/#comment-1436 Mon, 09 Jul 2012 18:48:24 +0000 http://customersthatstick.com/?p=4463#comment-1436 Proactive all the way:) Cheers! Kaarina

]]> By: Bill Dorman https://customersthatstick.com/blog/how-to-make-the-three-states-of-customer-service-work-for-you/#comment-1435 Mon, 09 Jul 2012 17:54:50 +0000 http://customersthatstick.com/?p=4463#comment-1435 Because we deal with larger commercial customers, we try to establish a service plan and the beginning of the relationship and each renewal. This allows us to be as pro-active as possible to meet their expectations and do what we said we would do. However, being able to handle the emergencies in flight can create some wow experiences as well if handled properly.

Pro-active – good; reactive or inactive – you just become one of many and easily replaceable.

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