Funny. My first “real job” out of college did the same thing — it taught me what I did not want to do! Customer service is like anything else I think in this area, you can either learn from your mistakes or those of others, but learning from mistakes is important either way.

As for Sun… sounds good! We’ll talk.

I always love the perspective you bring from your athletic coaching days. Most people understand the need for contingency planning but often forget about contingency training. Making sure when bad decisions are made, the person has seen it before. The “what if” as you say.

Customer service is not all Pollyanna behavior, and as I’ve expressed before, sometimes by learning from the bad situations and even possibly turning them into a wow event, is some of the best training you can get.

Still ready to rock-n-roll on Sunday morn; I have a person who wants to join us.

In athletics, we deal with all possible exigencies. For example, in a gymnastics routine…what if the lights go out, the music stops, a loud noise erupts from the crowd. Looking at “negative” possibilities allow for plan B…and C…and D…

Same in business, which I call the “what if” game. What if this happens? What if that happens? What could the person have done when this failed?

So yes…learning from mistakes, and not repeating them, is powerful indeed. Cheers! Kaarina