https://customersthatstick.com/blog/how-to-calculate-customer-retention-rate/ You can have the best customer experience in your industry Mon, 09 Oct 2023 08:18:59 +0000 hourly 1 https://wordpress.org/?v=6.8.1 https://customersthatstick.com/blog/how-to-calculate-customer-retention-rate/#comment-196387 Mon, 09 Jul 2018 06:48:40 +0000 http://customersthatstick.com/?p=14252#comment-196387 […] Customer retention rate (CRR) is thereby calculated as thus CRR= ((EN)/S)*100. Profit and customer retention, however, have a positive relationship such that improvement in the latter will cause a relatively greater improvement to the former. 1% retention improvement is likely to culminate in a 5% profit improvement per customer. […]

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