Comments on: Will You Compete on Customer Experience in 2018? https://customersthatstick.com/blog/will-you-compete-on-customer-experience-in-2018/ You can have the best customer experience in your industry Mon, 09 Oct 2023 10:19:52 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Monika Götzmann https://customersthatstick.com/blog/will-you-compete-on-customer-experience-in-2018/#comment-201592 Wed, 29 Aug 2018 14:36:02 +0000 http://customersthatstick.com/?p=14969#comment-201592 A thoroughly interesting and thought-provoking article with a nice pop culture reference! You have provided innovative tools to analyse a business model and propose improvements. Though time consuming this exercise is an invaluable process.

]]> By: Why Customer Service Training Is Essential https://customersthatstick.com/blog/will-you-compete-on-customer-experience-in-2018/#comment-193040 Mon, 15 Jan 2018 16:02:50 +0000 http://customersthatstick.com/?p=14969#comment-193040 […] clips are, but if you care about customer experience — if, as Gartner found, you are like 89% of firms that want to compete on customer experience — then customer service training is not optional. It is not an extra. It is an essential […]

]]> By: Adam Toporek https://customersthatstick.com/blog/will-you-compete-on-customer-experience-in-2018/#comment-192959 Mon, 08 Jan 2018 19:45:44 +0000 http://customersthatstick.com/?p=14969#comment-192959 In reply to Gustavo Arias.

Hi Gustavo, I hope your 2018 is of to a great start as well! That is an interesting (and very relevant) question. I’ve seen a stat about how many corporate initiatives fail, but it wasn’t about CX specifically and it has been vigorously challenged by some. I would think, anecdotally, that the number is fairly high that many CX initiatives either just “dissolve” as you say or that it is replaced with the newest pet initiative.

]]> By: Gustavo Arias https://customersthatstick.com/blog/will-you-compete-on-customer-experience-in-2018/#comment-192958 Mon, 08 Jan 2018 17:59:12 +0000 http://customersthatstick.com/?p=14969#comment-192958 Adam greetings, I hope your 2018 will be filled of success and happiness. I was reading your article and one question remain in my mind until the end. Do you know how many companies star an CX project or department but it dissolves in the short term, like 2 or 3 years?

Best regards

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