Comments on: The Worst Way to Call a Customer https://customersthatstick.com/blog/the-worst-way-to-call-a-customer/ You can have the best customer experience in your industry Fri, 06 Oct 2023 09:29:32 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/the-worst-way-to-call-a-customer/#comment-216840 Mon, 14 Jan 2019 14:53:47 +0000 https://customersthatstick.com/?p=15184#comment-216840 In reply to Jeff Toister.

Thanks for commenting! That’s an interesting question Jeff. Not sure specifically what would make it right for my wife. My more macro comment for all customers is that the offer would have to be enough and framed in a way that made it about the customer. Otherwise, the customer takes the “deal” but walks away with a bad feeling, like they were used.

Not a positive feeling for maintaining a healthy long-term relationship!

]]> By: Jeff Toister https://customersthatstick.com/blog/the-worst-way-to-call-a-customer/#comment-216798 Sun, 13 Jan 2019 15:42:47 +0000 https://customersthatstick.com/?p=15184#comment-216798 Wow, your insurance agent was pretty brazen! I wonder how your wife would feel about the call if your agent offered something of value to you in exchange for the early payment?

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