Comments on: Sometimes WOW Only Takes 5 Seconds

By: Negativity Bias and Customer Service

Negativity Bias and Customer Service — Thu, 12 Jul 2018 01:30:40 +0000

[…] donâ€™t have to be elaborate or expensive. 5-Second WOWs or touching gestures are often more than […]

By: 3 Examples of How to Easily WOW Customers

3 Examples of How to Easily WOW Customers — Mon, 21 Aug 2017 19:20:30 +0000

[…] atÂ CTS Service Solutions, we refer to these moments as 5-Second WOW’s,Â and while it is rare that these actions actuallyÂ only takeÂ five seconds,Â the name serves as a […]

By: Exceeding Customer Expectations Is Nice but Not Necessary | Customers That Stick

Mon, 15 Aug 2016 11:31:12 +0000

[…] WOW moments make an impact? Of […]

By: To WOW Customers, Listen and Care | Customers That Stick

To WOW Customers, Listen and Care | Customers That Stick — Sun, 20 Mar 2016 14:15:12 +0000

[…] in 2012, IÂ wrote about the concept of 5-Second WOWs — small, simple actions that allow organizations to create memorable moments for customers […]

By: Adam Toporek

Adam Toporek — Thu, 06 Dec 2012 00:10:21 +0000

In reply to Mary Lou Green.

Hi Mary Lou,

That’s a great story and really shows how we can use quick WOWs to make an impact on our internal customers, as well as our external customers.

Glad you’re enjoying Customers That Stick! We look forward to having you as part of our community.

By: Mary Lou Green

Mary Lou Green — Tue, 04 Dec 2012 23:43:54 +0000

Hi, Adam!
Just discovered your website, and I’m having a great time reading the stories and thinking of all the happy outcomes you are reporting. Here’s a quick WOW: When we owned our consumer product design business in Littleton,CO, I gave out a Crunch Award to employees who really delivered when we needed extra effort to get an order together or solve a problem with an imminent deadline. The Crunch Award consisted of a certificate I made up on my computer with the employee’s name and a Crunch candy bar. I gathered the office staff together for a 1-minute meeting to acknowledge the award and celebrate the recipient(s). I know it meant something because the employees posted their awards on their walls. It helps to deliver a WOW in the now!

By: Office Depot Customer Service: Competition Is Right Next Door

Office Depot Customer Service: Competition Is Right Next Door — Mon, 26 Nov 2012 13:01:59 +0000

[…] was not only WOWâ€™d by Lucyâ€™s gesture, but I learned some valuable lessons from […]

By: Adam Toporek

Adam Toporek — Sat, 08 Sep 2012 23:36:41 +0000

In reply to Ralph.

Hi Ralph, I’ve seen you around the old neighborhood too… thanks for stopping by!

You make a great point about adding up the little WOWs to add up to one grand consistent WOW. I think consistency of execution is the greatest WOW of all — without it, the little moments and the grand moments simply don’t have the same impact.

By: Ralph

Ralph — Sat, 08 Sep 2012 16:25:38 +0000

Adam, great story. We all can use with a little simple customer service approaches like that.

I manage a national account for a retail roll out for a major bank in Canada and my days consist of managing a team and the customer’s project management team. I have only been doing this for 5 years now and have learned what a good CS approach can do mostly by trial and error.

I bet if you add all those 5 second wows up you get a helluva grand gesture, huh? One of consistent WOW! What could be better than that?

Pretty sure I have been by here before and it seems like a lot of my friends pop by here regularly. Thanks for the great story. It’s awesome when we can relate real life to our work.

By: Kaarina Dillabough

Kaarina Dillabough — Fri, 07 Sep 2012 11:15:32 +0000

In reply to Adam Toporek. May the force be with us. Oh yeah...wrong movie:) I look forward to the bug:) I think it would make a great series. Cheers! Kaarina