Comments on: How to Be a Good Customer: 16 Ways to Not Be a Jerk

By: Adam Toporek

Adam Toporek — Wed, 02 Sep 2020 10:02:35 +0000

In reply to Trace. I think many people underestimate how tough call center work can be. Thank you for sharing your story Trace.

By: Trace

Trace — Wed, 12 Aug 2020 14:16:20 +0000

Amen. I work in a call center. People are rude and jerks and scream at us – because why? They receive too many letters in the mail from “us guys”. I have had people scream at me (not yell, scream) over the phone because they could not figure out their mail from the company. So yes, be a better customer. Your name is not “ummmm”. Your account number, policy number, etc is listed on the page. Do not call us when you are distracted (vacuuming your house, yelling at your spouse). Do not expect us to do your job (I had a man tell me I was not providing good customer service because I would not call a hardware store to get a copy of a receipt for him).

I could go on and on but I deal with jerks all day who use the Call Center as a way to take their aggressions out on people rather than want a solution. When we offer a solution, they continue to rant for minutes. No one goes to the DMV without docs and expects to be served (or maybe they do), but that is how we are treated when people call in. They are unprepared and when we tell them, like the DMV what is needed for a name change, they demand a manager. Start being a better customer. I will always go above and beyond for someone who is upset but polite.

By: Louis

Louis — Thu, 28 Jun 2018 08:40:41 +0000

Customers made me change career. The idea you can have all for not money has kicked in after the economical crisis. And never left. I had enough to hear it s too expensive. The point here is you can t afford it. That s not my problem. 3 women and 7 kids and 3 push chairs put me off going shopping. Ppl are messy and dirty. Changing rooms are smelly. Customer service became a bend down at 90 degrees… For a bunch of customers that cost you more than they are worth it.!sone business use a higher price range to filter these type of customers. The poorer the customer the more of a nightmare they are. And women are way worse than men. I think we need to take a good look at our selves ‘ladies’.

By: Angel

Angel — Fri, 05 Jan 2018 17:20:53 +0000

This article is pure gold! So many good points that empathise with both sides of the service industry. As a retail assistant, it is refreshing to see a post on the etiquette of being a customer as although most people that I encounter on a daily basis are perfectly okay, there are a significant minority whose behaviour is just unacceptable.

By: Monthly Mash: Seth Godin & National Customer Service Week 2012

Monthly Mash: Seth Godin & National Customer Service Week 2012 — Tue, 02 Jan 2018 04:13:16 +0000

[…] September 10, we saw a spike in traffic to a post from June called How to Be a Good Customer: 16 Ways to Not Be a Jerk. As it turns out, the post (one of my personal favorites) was picked up on Reddit. It was […]

By: 4 Ways to Get Good Social Customer Service

4 Ways to Get Good Social Customer Service — Wed, 03 Jul 2013 12:39:45 +0000

[…] Unfortunately, the more widespread the use of social media for customer service becomes, the more it is misused by those who have forgotten the basics of being a good customer. […]

By: Smack Me Down Hard: This Blog Will Be Better for It

Smack Me Down Hard: This Blog Will Be Better for It — Thu, 14 Feb 2013 13:06:03 +0000

[…] had a post submitted to Reddit awhile ago: How to Be a Good Customer: 16 Ways to Not Be A Jerk. One commenter on Reddit, cIumsythumbs, shared this comment on item 10 from my […]

By: Adam Toporek

Adam Toporek — Sat, 09 Jun 2012 15:51:16 +0000

In reply to Bill Dorman. Well, if they are your 30 followers, that's a different story. That's a combined Klout score of like a zillion. Companies should tremble... :)

By: Bill Dorman

Bill Dorman — Sat, 09 Jun 2012 11:49:24 +0000

So, you don’t think it will have much impact if I send it out to my 30 twitter followers even though 2/3rds of them don’t follow back?

Rule # 1 usually is the best; just treat other how you would like to be treated and it avoids some of the tough situations.

At least, that’s what I think……..:)

By: Adam Toporek

Adam Toporek — Thu, 07 Jun 2012 21:16:29 +0000

In reply to Shakirah Dawud.

Interesting approach Shakirah! I think that as long as the people behind didn’t feel pressured, it probably was a good solution. You gave the violator a one-time pass but also let the other patrons know that you cared about the rules and were respectful of their time. This goes to the old adage of it’s not what you say, it’s how you say it (which is mostly true). Sometimes, the actual solution is not as important as the fact that a caring person tried to find one.

Thanks for sharing the story!