I know what you’re saying Jayme. There doesn’t seem to be any emphasis on customer service, which means there is a huge opportunity for practices/docs to differentiate themselves. Can you imagine how incredible the business of a good doc that ran on time and did even basic custserv initiatives? They would have more business than they would know what to do with.

I will consider myself warned about the Eastern Shore… hope you’re enjoying it!!

Sounds like the system where you are is much better!

I’m glad you’ve never had an experience like that one Kaarina. It was definitely one for the books. Fortunately, the only downside was inconvenience, and not some of the less pleasant things that can go wrong in a medical situation.

I’m in Maryland on the Eastern Shore near Chesapeake Bay. My cousin says that folks here are acceptably rude; they snap at one another and wait staff in restaurants are rude on purpose; whaddya want to drink?

Culture and expectation dictate so much; why has the world come to this?

I think we’re pretty lucky where I live, because the health care, for the most part, is superb. Yes, there can be delays in getting in to see someone, but I’ve not experienced the “god complex” once I was able to see the doctor.

But, I relate to the frustration of having to wait an unreasonable length of time, on the athletic side. Having been an athletic trainer for many years (in my volunteer life), I’ve sat with many a lacrosse player and hockey player, pressing their gaping wounds together with my fingers or steri-strips, keeping ice on an ankle that’s heading in the opposite direction of where it should be or waiting with someone who’s “had their bell rung”, and it can be so frustrating. BUT, the arrogant behaviour of Dr. Kutras? Never…thank heaven. Cheers! Kaarina

I have a number of great docs, but they definitely have different relationship with time than I do. My understanding is many practices overbook nowadays. I switched to a new doc awhile back and on my first appointment, it was two hours before I saw him. Can you imagine that being your first experience with any other type of business and not walking out?

The catch is, like the 2nd doc in your story, once you find a good doc, you’ll put up with a lot of bad service in order to get good medical care.

I was appalled at how long I had to wait; my time is just as important as his. If I didn’t need some relief I would have walked out.

I feel your pain………

I feel the same way Joe. Despite my high expectations of service, I tend to give the benefit of the doubt and to hope someone is just having a bad day. Obviously, this situation went beyond, but I think it is important to have that outlook most of the time!