Comments on: The Welcomer Edge: An Interview With Author Richard Shapiro https://customersthatstick.com/blog/the-welcomer-edge-an-interview-with-author-richard-shapiro/ You can have the best customer experience in your industry Fri, 27 Oct 2023 12:24:36 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: How to Create a Customer Service Mindset with One Question https://customersthatstick.com/blog/the-welcomer-edge-an-interview-with-author-richard-shapiro/#comment-1064 Thu, 22 Mar 2012 12:13:27 +0000 http://customersthatstick.com/?p=3227#comment-1064 […] even when you hire the smile, or when you get a natural welcomer as my friend Richard Shapiro calls them, the pressures of front line service can often overwhelm […]

]]> By: Adam Toporek https://customersthatstick.com/blog/the-welcomer-edge-an-interview-with-author-richard-shapiro/#comment-1024 Tue, 13 Mar 2012 12:02:27 +0000 http://customersthatstick.com/?p=3227#comment-1024 In reply to Ryan.

Thanks Ryan! I agree with you about that important first impression and how Welcomers can make it happen.

]]> By: Ryan https://customersthatstick.com/blog/the-welcomer-edge-an-interview-with-author-richard-shapiro/#comment-1021 Mon, 12 Mar 2012 13:17:09 +0000 http://customersthatstick.com/?p=3227#comment-1021 Richard shares some good ideas for businesses to get return customers. Customer service is certainly very important and like the old adage “You never get a second chance to make a first impression” – the impression customers get from your “Welcomers” can be one of the most important things for your business.

]]> By: Adam Toporek https://customersthatstick.com/blog/the-welcomer-edge-an-interview-with-author-richard-shapiro/#comment-1016 Sun, 11 Mar 2012 03:31:27 +0000 http://customersthatstick.com/?p=3227#comment-1016 In reply to Bill Dorman.

Blair witch is exactly what we were going for…

I really do like Richard’s concept of welcomers. Like you said, it’s something once you think about consciously, you start to see how you can focus on it and improve it.

Appreciate it Bill. See you soon. Who knows, maybe I’ll bring the video camera!

]]> By: Bill Dorman https://customersthatstick.com/blog/the-welcomer-edge-an-interview-with-author-richard-shapiro/#comment-1014 Sat, 10 Mar 2012 14:03:07 +0000 http://customersthatstick.com/?p=3227#comment-1014 Whoa, thought I was watching Blair Witch Project for a minute the way that camera was shaking……..nah, you did good…..

Interesting, because I never really thought of a ‘welcomer’ and started applying it to my business and what it looks like when we bring a new customer on. It is certainly an area we can be more purposeful and make it a consistent, welcoming experience every time.

Good info indeed. I know a Rich Shapiro IRL, just now this one………:)

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