Wow.

Look at that…everyone has had an experience of some sort with this service. I’m not sure how the marketing is so disconnected with the technology. That’s such a fail, and I’m seeing it coming strong with the new 4G network AT&T is touting, too.

I expect mega failures with service there; what happens in urban cities does not translate to small metro regions. Imagine the advertising dollars to cipher through ads by population and service, but I think that’s what’s needed.

Thanks, Laura!

I hate that you went through that. We actually have U-Verse and have had it for awhile. But, it was WAY before they were promoting it. In fact, we didn’t even know about it at the time. They actually had someone going door-to-door in our neighborhood to let us know that it was available. My husband met with the rep and we decided to switch.

At the time, we asked why we hadn’t heard about the service. The rep said they weren’t doing mass marketing because it was only available in certain areas. It turns out that when they install a new station/box or whatever they call it, it can only reach a certain radius. So, they were rolling it out one neighborhood at a time.

That made total sense to me then. I guess they have deviated from that plan. I can see why – it’s way easier to send mailers or run ads instead of sending someone door-to-door. But, clearly as your story indicates, that wasn’t a smart choice. There’s definitely a good lesson here.

I’ve been lurking about here and there.. and yes, April. Look forward to it.

IIRC you both you and Adam commented on my U-verse post a few months back. It is exhausting but this constant stream of bad stories makes me think of another post, the idea of ‘marketing proof.’ In this case cable/internet companies are all known for notoriously bad service, but it doesn’t matter about competition, online reputation.. we’re still ‘stuck’ with one of them. Crazy making indeed. FWIW.

Now THAT I fully believe, Adam!!!

Good to see you Davina! I’ll have to go check out your post!

Good point. There were a lot of contact points along the way that were opportunities.

And the real story, Jayme, is that Bill kept taking my drinks…