And, because your comment system, Adam, doesn’t allow for only two words and hash tags (I have to type more), I’ll continue…

Yep; I deserved that, Bill…bring it, Bubba.

And, in all XOXO, I can tell you watched part of it at least; AND, let me just say that Adam is the editing pro so it looks like I’m just motor mouthing all over the place b/c he edited himself down to nada.

Where’s your video?

Customer service is King. But, who thinks that? Thanks, Shonali. I’m impressed with Adam’s first stint as a videographer even though he took himself out of the bi-screen and left just moi…how embarrassing. But, it was fun.

Lay off Bill… I thought the headset was a nice touch!

Thanks Shonali! After a year of incoherent branding, trying to make up for it! 🙂

It is very frustrating when you have limited choices and somebody jams you up with a take it or leave it attitude toward the whole process. Wouldn’t you think somebody along the line would have taken pride in their job and tried to make it a good experience for you? If everybody could care less what does that tell you about the top down message that is being sent?

Thanks for sharing the story and great vid; I’m glad Adam figured out a way to get it live too…….:)

We see this so often, though, don’t we? Marketing does a really good job, and then customer service (and other departments) can’t handle the traffic/inquiries that they get. And it ends up being… well, not very good for the company. I wonder if AT&T will see this and respond to you or Jayme…

You’re wonderful to say so, Kaarina. That first cut with eyes darting all over and ignoring the camera and the second cut with more comfort to stare at that dang lens. Sheesh; video is not my favorite medium…thank you, though!

Thanks Kaarina. Jayme was a great interview!