Comments on: Do You Need Social Media for Customer Service? [Infographic]

By: Adam Toporek

Adam Toporek — Tue, 16 Jun 2015 10:54:43 +0000

In reply to Nahidul Ehsan. Without knowing your business and customers, it's hard to say. If you can survey your customers to find out how they prefer to interact, that is always best. I believe Skype actually has traditional phone numbers as part of its service, so you might be able to offer both easily. Best of luck Nahidul!

By: Nahidul Ehsan

Nahidul Ehsan — Fri, 12 Jun 2015 10:27:15 +0000

Dear Adam, thanks for sharing your idea. I am providing 24 hours support for my e-commerce website. Right now I am providing one channel communication system that is email communication. I am planning to increase another interaction channel but confused which one is better for me either skype support or phone support! Would you kindly advise which one I should go for? Thanks in advance.

By: Adam Toporek

Adam Toporek — Tue, 13 Aug 2013 16:58:32 +0000

In reply to Yusuf. Depends on the business.

By: Yusuf

Yusuf — Tue, 13 Aug 2013 06:56:37 +0000

Do you think Phone support is essential ?

By: Customers with Remotes in Their Hands

Customers with Remotes in Their Hands — Thu, 19 Jul 2012 10:02:19 +0000

[…] Do You Need Social Media for Customer Service? [Infographic] (customersthatstick.com) […]

By: Adam Toporek

Adam Toporek — Mon, 07 May 2012 18:52:24 +0000

In reply to Aaron. Thanks Aaron. You're so right about making sure we are present on the channels the customer prefers. Welcome to CTS!

By: Aaron

Aaron — Mon, 07 May 2012 16:44:22 +0000

I love this analysis! Social is great but, as you state, it’s not the only way (or the preferred way) that customers always want to interact! It’s not a magic bullet, it’s just another way to provide great CS. If you MAKE a customer interact with you through one channel, and it’s not their preferred channel, you’re going to lose that customer.

By: Adam Toporek

Adam Toporek — Mon, 09 Apr 2012 18:16:45 +0000

In reply to Joe McFadden.

I agree Joe. It’s really a matter of where your customers are — and it seems a lot are still on traditional channels.

Thanks for stopping by!

By: Adam Toporek

Adam Toporek — Mon, 09 Apr 2012 18:15:49 +0000

In reply to Laura Click. I appreciate it Laura! I think you snuck this comment in under the radar. I just noticed it! :)

By: Joe McFadden

Joe McFadden — Fri, 06 Apr 2012 17:20:12 +0000

Social media shouldn’t replace traditional customer service channels, but you need to be prepared to respond no matter where your customers are. If that means social media then that’s where you need to be!