Comments on: Win the Argument, Lose the Customer https://customersthatstick.com/blog/win-the-argument-lose-the-customer/ You can have the best customer experience in your industry Sat, 05 Jul 2025 03:08:28 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/win-the-argument-lose-the-customer/#comment-5988 Sat, 08 Jun 2013 14:07:09 +0000 http://customersthatstick.com/?p=6957#comment-5988 In reply to Jeff Toister.

Yeah, it’s easy to give good advice , right? 🙂

You make a great point Jeff — it really is a fairly unique circumstance that puts us in a position of not correcting someone who is clearly wrong. That’s why not everyone is good at customer service.

]]> By: Jeff Toister https://customersthatstick.com/blog/win-the-argument-lose-the-customer/#comment-5951 Fri, 07 Jun 2013 18:23:00 +0000 http://customersthatstick.com/?p=6957#comment-5951 You’re spot on, Adam, though I think this one is easier said than done. Customer service is one of the few situations where we’re expected to avoid correcting someone who is obviously wrong and perhaps even insulting. For many of us, it’s instinctive to argue, no matter how unproductive that may be.

I like your advice to focus on making it right instead of trying to be right. It diverts us away from confrontation and helps us focus on partnering with our customers so they can get an acceptable result.

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