Comments on: Why Average Customer Service is the Norm — And Always Will Be https://customersthatstick.com/blog/why-average-customer-service-is-the-norm-and-always-will-be/ You can have the best customer experience in your industry Fri, 27 Oct 2023 13:49:42 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/why-average-customer-service-is-the-norm-and-always-will-be/#comment-1058 Wed, 21 Mar 2012 03:04:54 +0000 http://intensefence.com/?p=2385#comment-1058 In reply to jeff.

Appreciate that Jeff! Glad to have you.

]]> By: jeff https://customersthatstick.com/blog/why-average-customer-service-is-the-norm-and-always-will-be/#comment-1054 Tue, 20 Mar 2012 03:26:42 +0000 http://intensefence.com/?p=2385#comment-1054 Thank a lot Adam. By the way, you have a really nice site. It looks good and the contents are really good.

I am getting hooked to it. 🙂

]]> By: Adam Toporek https://customersthatstick.com/blog/why-average-customer-service-is-the-norm-and-always-will-be/#comment-1053 Tue, 20 Mar 2012 02:15:49 +0000 http://intensefence.com/?p=2385#comment-1053 In reply to Jeff.

Thank Jeff! You make a great point — I’ve got a few posts brewing on the relationship between customer service and profit.

]]> By: Jeff https://customersthatstick.com/blog/why-average-customer-service-is-the-norm-and-always-will-be/#comment-1047 Mon, 19 Mar 2012 13:39:11 +0000 http://intensefence.com/?p=2385#comment-1047 Hi Adam,

Nice article! Right on the target.
The law of average is indeed real and it is true that average customer service will continue to be the norm.

Great customer service seems to be rarer than a gem.
No wonder in terms of income, the norm is average income or even negative profit.

Based on my experience and what I see around me, there is a very high correlation between customer service and company profit.

]]> By: Monthly Mash: Customer Experience Tools and Customers That Stick https://customersthatstick.com/blog/why-average-customer-service-is-the-norm-and-always-will-be/#comment-852 Fri, 03 Feb 2012 14:54:19 +0000 http://intensefence.com/?p=2385#comment-852 […] of year again. The CXi is out with some interesting but not surprising results. See our post on average customer service for a view on last year’s CXi […]

]]> By: Adam Toporek https://customersthatstick.com/blog/why-average-customer-service-is-the-norm-and-always-will-be/#comment-851 Fri, 06 Jan 2012 04:30:44 +0000 http://intensefence.com/?p=2385#comment-851 In reply to Derek Morton.

Derek,

Thanks so much. You’re so right; it really doesn’t take that much to stand out.

I’ll have to give Jayme a big thank you. Glad to have you here, and I appreciate the comment!

]]> By: Derek Morton https://customersthatstick.com/blog/why-average-customer-service-is-the-norm-and-always-will-be/#comment-850 Fri, 06 Jan 2012 03:49:13 +0000 http://intensefence.com/?p=2385#comment-850 Adam,

This is a great post. It’s amazing how much the little things can push you over the top to help you stand out. Also I discovered your blog from Jayme’s list of 50 + bloggers. I look forward to seeing more of your stuff in the future.

]]> By: Monthly Mash: Customer Experience Tools and Epic CustServ Fail https://customersthatstick.com/blog/why-average-customer-service-is-the-norm-and-always-will-be/#comment-849 Mon, 02 Jan 2012 15:42:08 +0000 http://intensefence.com/?p=2385#comment-849 […] Better Than Average – I just had to include Shep Hyken again, since we both wrote posts about average customer service within a few days of each other! And because his post was […]

]]> By: Adam Toporek https://customersthatstick.com/blog/why-average-customer-service-is-the-norm-and-always-will-be/#comment-848 Sat, 31 Dec 2011 16:50:13 +0000 http://intensefence.com/?p=2385#comment-848 In reply to elpidio.

Thank you Elpidio. Good to have you. A great new year to you also!

]]> By: elpidio https://customersthatstick.com/blog/why-average-customer-service-is-the-norm-and-always-will-be/#comment-847 Fri, 30 Dec 2011 15:26:23 +0000 http://intensefence.com/?p=2385#comment-847 Hello Adam, great to be here once again, Greetings you a blessed New year!

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