Comments on: 5 Examples of Customer Service Skills You Can’t Ignore

By: Communication: The Most Important Skill in Customer Service

Communication: The Most Important Skill in Customer Service — Mon, 27 Mar 2017 19:15:49 +0000

[…] reps require a wide range of customer service skills if they are going to deliver Hero-ClassTM customer […]

By: Adam Toporek

Adam Toporek — Fri, 23 Dec 2016 13:05:20 +0000

In reply to Calvin Au. Love that insight Calvin! There is a lot of connection between service skills and the people skills we have outside of work.

By: Calvin Au

Calvin Au — Thu, 15 Dec 2016 03:31:08 +0000

Adam, your 5 points is spot on. Customer serv. is the key for business success.
I believe employee customer service starts at home with Family, Friends etc. ex. begin the day by greeting each family member, thanking a child for good school grades, greeting each fellow employee as met upon entering the workplace, etc.
Customer serv. skills helps & strengthens Personal family Life, making life Happy & enjoyable. Offers personal Satisfaction.

By: The Importance of Listening in Customer Service | Customers That Stick

The Importance of Listening in Customer Service | Customers That Stick — Mon, 01 Aug 2016 10:00:36 +0000

[…] Active listening techniques, such as eye contact and body language, can signal to the customer that we are engaged in the conversation and help us empathize with the customer by mirroring their presence and relating to their state. […]

By: Alleli

Alleli — Fri, 17 May 2013 04:24:58 +0000

In reply to Adam Toporek. You're welcome, Adam. I'm looking forward to reading more of your helpful posts. :) Keep it up!

By: Adam Toporek

Adam Toporek — Thu, 16 May 2013 11:16:01 +0000

In reply to Alleli Aspili. Thank you Alleli.

By: Alleli Aspili

Alleli Aspili — Thu, 16 May 2013 02:33:16 +0000

Iâ€™d have to agree that PERSONALITY sums these all up. A good customer service employee must have that specific personality that can help bring up the customersâ€™ expectations. Customer service can be taught and learned, yes, but it could also be boosted by the personality of the person providing it. Love this topic! â™¥

By: Simon

Simon — Fri, 20 Apr 2012 21:56:54 +0000

In reply to Adam Toporek. These are some really great points here but think most businesses are more worried about competition these days as thats what seems to be knocking them down while staff traning seems to be less of a worry. I think some people are great for dealing with the public while others arent but there is no difference between these people normaly the people who work at the background away from the public are the spine of many businesses its just a matter of the business understanding where the individual as their strong points.

By: Adam Toporek

Adam Toporek — Thu, 09 Feb 2012 00:30:39 +0000

In reply to Aaron. Good point Aaron. Once you get past philosophy and strategy, it really is all about execution. And that's where the proverbial rubber meets the road. Thanks for stopping by!

By: Aaron

Aaron — Wed, 08 Feb 2012 18:28:08 +0000

Great tips! I think one big challenge is providing good customer service from the top of the company down to the “boots on the ground.” A great customer service philosophy is worthless if the people interacting with customers don’t follow through. It’s obviously possible, because even some large companies are able to accomplish it, but I think it’s a challenge for most.