Comments on: Bank Convenience: Are You Being Held Hostage To Bad Service?

By: How Customer Service Can Save Cable

How Customer Service Can Save Cable — Wed, 31 Oct 2018 15:53:59 +0000

[…] and still remain highly profitable. Each industry is different, but oligopolistic firms who are absent competitive pressure and that have customers who are captive or have significant switching costs can get away with poor […]

By: 4 Customer Service Trends for 2013

4 Customer Service Trends for 2013 — Mon, 31 Dec 2012 12:51:38 +0000

[…] spoken a lot about how oligopolistic firms can get away with poor service. Large banks get away with bad service because switching costs are often too high. Airlines get away with bad service because there are […]

By: Monthly Mash and How Often Should We Blog?

Monthly Mash and How Often Should We Blog? — Mon, 03 Dec 2012 13:02:51 +0000

[…] Customer Appreciation: Showing Gratitude Is Not About The Money â€“ A bank alienated this blogger with terrible customer service, but it results in an inspirational piece on […]

By: Adam Toporek

Adam Toporek — Mon, 02 Apr 2012 11:55:21 +0000

In reply to Rye Campbell. Hi Rye, thanks for taking time to share your thoughts. You make a good point that a lot of people probably just assume that banks are almost commodities, and there aren't a lot of differences between them. That presents a great opportunity for banks to differentiate themselves.

By: Rye Campbell

Rye Campbell — Sun, 01 Apr 2012 20:01:38 +0000

One of the reasons I stuck it out with my bank is the ATMs that are abound. Convenience does factor in a lot. But I guess another reason people don’t switch is because they probably just dismiss banks to be all alike anyway. Of course, this kind of mentality can change if they make the effort to do a little research so they can make an informed decision.

By: How Good Marketing Can Create Bad Customer Service

How Good Marketing Can Create Bad Customer Service — Thu, 15 Mar 2012 16:06:45 +0000

[…] of this customer experience failed on so many levels that I’m extremely disgusted. Like a bank, telephone services are challenging to change. Instead of experiencing the hassle to switch, […]

By: Adam Toporek

Adam Toporek — Wed, 07 Mar 2012 16:37:09 +0000

In reply to Adam Toporek. Test comment

By: Adam Toporek

Adam Toporek — Mon, 30 Jan 2012 04:26:42 +0000

In reply to Ryan. Well said Ryan. Thanks for stopping by!

By: Ryan

Ryan — Sun, 29 Jan 2012 20:04:33 +0000

Thanks for the great article. In these uncertain economic times, some banks are certainly feeling the pressure and are passing it onto consumers in the form of fees, inconvenience, and poor customer service. Great suggestions here.

By: Adam Toporek

Adam Toporek — Tue, 24 Jan 2012 13:08:43 +0000

In reply to Daniel Milstein. Hi Daniel, Thanks so much for the kind words and for stopping by my blog! Look forward to talking more in the future.