Comments for Customers That Stick

Comment on The Peak-End Rule and Customer Experience by How to Destroy a Customer Relationship in the Final Moments

How to Destroy a Customer Relationship in the Final Moments — Wed, 02 Aug 2023 13:41:40 +0000

[…] then theyâ€™re going to make the last interaction a negative one — from what we know of the peak-end rule, this will be the experience that defines the organization for the customer, generating both a peak […]

Comment on Is Your Baseline Customer Experience Best In Class? by How to Destroy a Customer Relationship in the Final Moments

How to Destroy a Customer Relationship in the Final Moments — Wed, 02 Aug 2023 13:33:12 +0000

[…] okay to prioritize paying customers over exiting customers. In fact, in our post a few weeks ago, Is Your Baseline Experience Best In Class, we discussed that itâ€™s okay to prioritize certain paying customers over others based on lifetime […]

Comment on A Customer-Centric Culture Needs a Customer-Centric Leader by How to Destroy a Customer Relationship in the Final Moments

How to Destroy a Customer Relationship in the Final Moments — Wed, 02 Aug 2023 13:31:21 +0000

[…] of the best ways to tell if a leader walks their talk, if an organization is truly customer centric, is how they treat you when you’re going to no longer be their customer, how they treat you, […]

Comment on Smiling On The Phone: Does It Really Work? by Aaron Clarence E. Lazaro

Aaron Clarence E. Lazaro — Sat, 21 Jan 2023 12:02:09 +0000

Based on my experience, I agree with the technique to smile while taking calls it helps to enhanced the mood of the call flow. Also, smile is one of the advantage to change the tone of the voice to jovial because it is opportunity to become friendly to the customers. Lastly, after reading the article about “smile on the phone” I will try to leave a note to my computer like, ” Are you smiling?” to give myself a heads up to always smile while taking a call.

Comment on Communication: The Most Important Skill in Customer Service by Eric

Eric — Wed, 07 Dec 2022 16:48:00 +0000

Great customer service is essential.No one likes to be ignored ,disrespected or to have their concerns gone over with a minimal of concern. Be results driven in your customer service role.

Comment on 5 Principles for Great Restaurant Customer Service by Marie Claire

Marie Claire — Wed, 12 Oct 2022 08:46:41 +0000

As you mentioned, a few things are more frustrating in a restaurant than ordering a favorite dish and having it prepared incorrectly. An uneven product quickly taints experiences and brand perceptions, from lukewarm fries in the drive-through to an overcooked main course. I like to dine in a fine dining restaurant here in Fort Lee, NJ, and I don’t like to experience good service since they are top-notch restaurants.

Comment on Communication: The Most Important Skill in Customer Service by Amelia

Amelia — Thu, 22 Sep 2022 22:11:26 +0000

Excellent information on being your best to represent your company and yourself. It basically comes down to treating everyone the way you would want to be treated.

Comment on Do Customer Service Jobs Come With Training? by Iris Smith

Iris Smith — Mon, 19 Sep 2022 07:46:24 +0000

Thank you for pointing out that effective customer service requires a variety of skills that must be learned before becoming a habit. I own a shop, and I’m moving it to a new location. I’m looking to work for a company that can provide my team with career training in customer service and growing sales.

Comment on Communication: The Most Important Skill in Customer Service by Theresa Dyle

Theresa Dyle — Sun, 12 Jun 2022 21:50:49 +0000

I agree with this information on good communication with the public.

Comment on Communication: The Most Important Skill in Customer Service by ML

ML — Thu, 03 Feb 2022 05:04:12 +0000

Makes or breaks business for me.