Comments on: National Customer Service Week 2011: What’s Your Plan? https://customersthatstick.com/blog/national-customer-service-week-2011-whats-your-plan/ You can have the best customer experience in your industry Fri, 27 Oct 2023 12:38:25 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Monthly Mash: Seth Godin & National Customer Service Week 2012 https://customersthatstick.com/blog/national-customer-service-week-2011-whats-your-plan/#comment-192882 Tue, 02 Jan 2018 04:12:57 +0000 http://intensefence.com/?p=1846#comment-192882 […] customer service experts such as Richard Shapiro, Shep Hyken, and Kate Nasser were suggesting for National Customer Service Week (NCSW). For some great ideas, I suggest you take a look at the original […]

]]> By: 3 Themes for National Customer Service Week 2016 https://customersthatstick.com/blog/national-customer-service-week-2011-whats-your-plan/#comment-169310 Mon, 19 Sep 2016 11:30:45 +0000 http://intensefence.com/?p=1846#comment-169310 […] 2011: What’s Your Plan? (original version) […]

]]> By: Adam Toporek https://customersthatstick.com/blog/national-customer-service-week-2011-whats-your-plan/#comment-1747 Tue, 02 Oct 2012 00:13:16 +0000 http://intensefence.com/?p=1846#comment-1747 In reply to Shep Hyken.

My pleasure Shep! And thank you for the great tips.

Have a great #customerserviceweek!

]]> By: Shep Hyken https://customersthatstick.com/blog/national-customer-service-week-2011-whats-your-plan/#comment-1745 Mon, 01 Oct 2012 20:54:51 +0000 http://intensefence.com/?p=1846#comment-1745 Thank you for including my article in your wonderful list. For the customer service/experience experts, consultants and speakers in the world, this is like a national holiday. Thank you again! BE AMAZING!

]]> By: Adam Toporek https://customersthatstick.com/blog/national-customer-service-week-2011-whats-your-plan/#comment-658 Wed, 12 Oct 2011 22:09:24 +0000 http://intensefence.com/?p=1846#comment-658 In reply to Ana.

I think if the “week” raises awareness; it is great. If it means people don’t try the other 51 weeks of the year, then it is a failure.

]]> By: Ana https://customersthatstick.com/blog/national-customer-service-week-2011-whats-your-plan/#comment-657 Wed, 12 Oct 2011 11:09:01 +0000 http://intensefence.com/?p=1846#comment-657 I’m not a big fan of these things. I’m referring to the “week dedicated to…” stuff. I guess it’s a way to raise awareness, but somehow it always leaves a question in my mind – And what are we going to do from Monday on? Go back to our old selves?

Customer awareness is what differs a business from a failing business. People who don’t get it will just learn it the hard way.

]]> By: Adam Toporek https://customersthatstick.com/blog/national-customer-service-week-2011-whats-your-plan/#comment-656 Thu, 06 Oct 2011 11:55:12 +0000 http://intensefence.com/?p=1846#comment-656 In reply to carson.

Carson, you make a great point. With a one-on-one service (like a doctor’s office) a few seconds of preparation can really make the difference in how the customer feels. If possible, know who you are speaking to and why.

Thanks for taking the time to share your thoughts!

]]> By: carson https://customersthatstick.com/blog/national-customer-service-week-2011-whats-your-plan/#comment-655 Thu, 06 Oct 2011 02:06:16 +0000 http://intensefence.com/?p=1846#comment-655 I like the smile idea. I personally also like if I am remembered by name and listened to. I know the doctor’s office is not the first business to think of when you talk about customer service, but I hate when I come to my family doctor and she doesn’t even know why I am there. A quick look into the chart that hangs in front of the exam room door would have solved that problem…be prepared for your customer.

]]> By: Craig McBreen https://customersthatstick.com/blog/national-customer-service-week-2011-whats-your-plan/#comment-654 Wed, 05 Oct 2011 00:33:40 +0000 http://intensefence.com/?p=1846#comment-654 In reply to Adam Toporek.

I get the “Mr” treatment too. Funny thing is, my youngest son’s friends all call me Craig. Those crazy 11-year-olds. Might get a whack if I called an adult by their first name as a kid. 🙂

]]> By: Adam Toporek https://customersthatstick.com/blog/national-customer-service-week-2011-whats-your-plan/#comment-653 Tue, 04 Oct 2011 12:44:01 +0000 http://intensefence.com/?p=1846#comment-653 In reply to Craig McBreen.

Good point Craig. I think more retailers are starting to catch on, but in my area, I would say most still have a long way to go.

“Sir”… Don’t get me started. The young lady at the dry cleaner calls me Mr. Toporek. I keep looking over my shoulder for my grandfather.

Great seeing you Craig!

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