Comments on: Steve Jobs’ Greatest Legacy: The Customer Experience https://customersthatstick.com/blog/steve-jobs-greatest-legacy-the-customer-experience/ You can have the best customer experience in your industry Fri, 04 Nov 2011 12:47:19 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Steven Smith https://customersthatstick.com/blog/steve-jobs-greatest-legacy-the-customer-experience/#comment-685 Fri, 04 Nov 2011 12:47:19 +0000 http://intensefence.com/?p=1873#comment-685 I totally agree with you,Steve job’s greatest legacy is the Customer Experience because when i firstly bought my first iPod shuffle about 6-7 years ago i really found it appealing,functions so simple that my grandpa aging in 90’s could use it with ease!!

]]>
By: Monthly Mash: Customer Experience Tools and Secret Service https://customersthatstick.com/blog/steve-jobs-greatest-legacy-the-customer-experience/#comment-684 Tue, 01 Nov 2011 14:46:18 +0000 http://intensefence.com/?p=1873#comment-684 […] Steve Jobs’ Greatest Legacy: The Customer Experience. Just another entry in the many blog posts that followed the death of Steve Jobs. Most, however, talked about his marketing and design genius; only a few touched on his obsession with the end user. […]

]]>
By: Adam Toporek https://customersthatstick.com/blog/steve-jobs-greatest-legacy-the-customer-experience/#comment-683 Thu, 27 Oct 2011 13:09:08 +0000 http://intensefence.com/?p=1873#comment-683 In reply to gregory.

Hi Gregory. I think you are right about the demographics of mac users shifting over the past few years. It’s so different than a decade ago, and I think the iPhone/iPad had a lot to do with it.

Thanks for stopping by!

]]>
By: gregory https://customersthatstick.com/blog/steve-jobs-greatest-legacy-the-customer-experience/#comment-682 Thu, 27 Oct 2011 05:41:16 +0000 http://intensefence.com/?p=1873#comment-682 LOL, I agree with Adam and Carson above; it’s funny that all the designer college kids jumped on the Apple boat early-on, when really the target audience for Macs is “non-technical” types, “normal” people who want straight-forward experiences on their computer via a relatively simplistic user interface. I think the demographics are looking much more like that these days.

]]>
By: carson https://customersthatstick.com/blog/steve-jobs-greatest-legacy-the-customer-experience/#comment-681 Wed, 19 Oct 2011 00:09:39 +0000 http://intensefence.com/?p=1873#comment-681 I have to agree with Adam Toporek, couple of years ago the Mac was more for the Graphic Designers or the wanna bes. Today more and more Macs are in home being used by “normal” people, even though I have to admit I still am a PC person…,maybe someday

]]>
By: Adam Toporek https://customersthatstick.com/blog/steve-jobs-greatest-legacy-the-customer-experience/#comment-680 Sat, 15 Oct 2011 12:02:55 +0000 http://intensefence.com/?p=1873#comment-680 In reply to Craig McBreen.

I used to always say to my friends who lauded Macs: great if you’re a designer, not so much if you’re in business. I think that’s really shifted in the last few years — at least for individuals (most institutions are stuck). Macs have gained enough market share to make it financially sound for more third parties to develop software for them. I was able to replace MS OneNote with a product called Curio — which I love. And the presence of Microsoft Office for Mac eliminated the biggest hurdle to switching.

I was dealing with one of my office PCs yesterday, spent 10 minutes dealing with software updates that wouldn’t take, etc. Was a nice reminder of why we switched.

Thanks for the sharing Craig! I too am curious if Apple can produce without Steve Jobs.

]]>
By: Craig McBreen https://customersthatstick.com/blog/steve-jobs-greatest-legacy-the-customer-experience/#comment-679 Fri, 14 Oct 2011 23:45:14 +0000 http://intensefence.com/?p=1873#comment-679 Been an apple fan since they first came out. I remember working on a 512 kB Mac, and the Plus with a whopping 1 MB of RAM 🙂 I’ve worked on the Mac II, the line of PowerPCs and even had a Mac clone when they opened the system up to other companies. Big mistake, because that computer was a lemon. I now have a shiny new 27 inch iMac and love it. Also have the iPhone, but doesn’t everyone at this point? 🙂 Not yet jumping on the iPad bus, but I probably will soon. I don’t mind paying for great products.

I worked over at Microsoft for two years, so was forced to use the dreaded PC 🙁 Once you go Mac you never go back, for good reason. The beauty and ease of the interface (part of the customer experience, check!), the great design, and now with a Unix-based system, the things never crash. We also have a PC at home, because we need it for other reasons, but I hate dealing with the thing.

Love the story about the DVD-burning software program. Wonder how long Apple can keep innovating without him?

]]>
By: Peter https://customersthatstick.com/blog/steve-jobs-greatest-legacy-the-customer-experience/#comment-678 Thu, 13 Oct 2011 01:38:09 +0000 http://intensefence.com/?p=1873#comment-678 In reply to Adam Toporek.

Adam i would like to thank you also for making this blog. Good job:)

]]>
By: Adam Toporek https://customersthatstick.com/blog/steve-jobs-greatest-legacy-the-customer-experience/#comment-677 Wed, 12 Oct 2011 22:07:47 +0000 http://intensefence.com/?p=1873#comment-677 In reply to Ana.

Agreed Ana. Once you work with an Apple for awhile, it is hard to go back.

]]>
By: Adam Toporek https://customersthatstick.com/blog/steve-jobs-greatest-legacy-the-customer-experience/#comment-676 Wed, 12 Oct 2011 22:04:13 +0000 http://intensefence.com/?p=1873#comment-676 In reply to Anish G..

You are right Anish. Jobs was a master at creating products that made customers want to talk about them — almost all had buzz behind them.

]]>