Comments on: Customer Service Training Video: Every Customer Has a Story https://customersthatstick.com/blog/customer-service-training-video-every-customer-has-a-story/ You can have the best customer experience in your industry Fri, 27 Oct 2023 13:22:53 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/customer-service-training-video-every-customer-has-a-story/#comment-2154 Fri, 07 Dec 2012 16:43:14 +0000 http://intensefence.com/?p=1935#comment-2154 In reply to Tom.

Thank you Tom, and feel free to visit anytime.

]]> By: Tom https://customersthatstick.com/blog/customer-service-training-video-every-customer-has-a-story/#comment-2151 Fri, 07 Dec 2012 11:27:32 +0000 http://intensefence.com/?p=1935#comment-2151 Thank you, you gave me new ideas for my blog. I hope this doesn’t bother if I take up this subject in my next article.Sincerely, Tom

]]> By: Adam Toporek https://customersthatstick.com/blog/customer-service-training-video-every-customer-has-a-story/#comment-1535 Fri, 10 Aug 2012 18:21:28 +0000 http://intensefence.com/?p=1935#comment-1535 In reply to Hans Buitink.

Thanks Hans; I really appreciate that. I’m glad the video will be of help — it conveys a great message for all customer facing professionals.

]]> By: Hans Buitink https://customersthatstick.com/blog/customer-service-training-video-every-customer-has-a-story/#comment-1530 Thu, 09 Aug 2012 20:04:01 +0000 http://intensefence.com/?p=1935#comment-1530 Thanks a lot, Adam. I’ve been looking for audio/video content explaining why every customer matters, and why it’s important to listen. Working in a contactcenter, I have to add the importance of asking the right questions: this post helps a lot in reinforcing just that message.

]]> By: Customer Service Is Not a Two-Way Street https://customersthatstick.com/blog/customer-service-training-video-every-customer-has-a-story/#comment-1405 Thu, 05 Jul 2012 12:33:26 +0000 http://intensefence.com/?p=1935#comment-1405 […] the customer went through prior to the transaction. As powerfully demonstrated in this excellent customer service training video, every customer has a story. Even though the majority will never mention what is going on in their […]

]]> By: 5 Examples of Customer Service Skills You Can’t Ignore https://customersthatstick.com/blog/customer-service-training-video-every-customer-has-a-story/#comment-700 Fri, 06 Jan 2012 03:51:23 +0000 http://intensefence.com/?p=1935#comment-700 […] Empathy is a skill because it involves being able to see past your own frame of reference and attempt to see the world as someone else does. We’ll never see it just right, but trying can make all the difference.  The need for empathy in customer service is really clear in this customer service training video. […]

]]> By: Monthly Mash: Customer Experience Tools and Secret Service https://customersthatstick.com/blog/customer-service-training-video-every-customer-has-a-story/#comment-699 Tue, 01 Nov 2011 14:45:52 +0000 http://intensefence.com/?p=1935#comment-699 […] Franchise show this past spring, and his presentation was simply excellent. I mentioned the customer service video he showed during his talk in an earlier […]

]]> By: Adam Toporek https://customersthatstick.com/blog/customer-service-training-video-every-customer-has-a-story/#comment-698 Wed, 26 Oct 2011 15:13:01 +0000 http://intensefence.com/?p=1935#comment-698 In reply to Kate Zabriskie.

Thanks Kate. We had great results with it when we used it in training. Hope it helps.

]]> By: Kate Zabriskie https://customersthatstick.com/blog/customer-service-training-video-every-customer-has-a-story/#comment-697 Tue, 25 Oct 2011 16:31:56 +0000 http://intensefence.com/?p=1935#comment-697 This video does such a good job at reinforcing the message that customers (internal and external) are people and not just numbers. Thank you so much for posting it. There are several of our customer service training clients who could benefit from watching it.

]]> By: Adam Toporek https://customersthatstick.com/blog/customer-service-training-video-every-customer-has-a-story/#comment-696 Fri, 21 Oct 2011 11:37:23 +0000 http://intensefence.com/?p=1935#comment-696 In reply to Dhanna Chung.

So true Dhanna. I appreciate you stopping by!

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