Comments on: Customer Service Infographic: What Are the 7 Service Triggers? https://customersthatstick.com/blog/customer-service-infographic-what-are-the-7-service-triggers/ You can have the best customer experience in your industry Fri, 06 Oct 2023 08:00:14 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: 3 Psychological Triggers to Prevent in Retail Customer Service  https://customersthatstick.com/blog/customer-service-infographic-what-are-the-7-service-triggers/#comment-236355 Tue, 03 Mar 2020 14:00:19 +0000 https://customersthatstick.com/?p=15360#comment-236355 […] Eventually, I identified what would become the 7 Service Triggers.  […]

]]> By: Why Customer Service Language is Used? https://customersthatstick.com/blog/customer-service-infographic-what-are-the-7-service-triggers/#comment-235878 Wed, 26 Feb 2020 14:00:27 +0000 https://customersthatstick.com/?p=15360#comment-235878 […] CTS service solutions, we talk a lot about service triggers and how customers can be triggered by certain things — and certainly language can be a huge […]

]]> By: Adam Toporek https://customersthatstick.com/blog/customer-service-infographic-what-are-the-7-service-triggers/#comment-230014 Sat, 14 Sep 2019 20:12:26 +0000 https://customersthatstick.com/?p=15360#comment-230014 In reply to Aki KALLIATAKIS.

Hi Aki, Thank you so much for the kind words! Glad you liked the article and Be Your Customer’s Hero. I agree; so many of the triggers seem like obvious places to improve experiences, yet so many organizations continue to design and execute experiences that set these triggers off. We’ll just have to keep fighting the good fight. 🙂 Appreciate the comment!

]]> By: Aki KALLIATAKIS https://customersthatstick.com/blog/customer-service-infographic-what-are-the-7-service-triggers/#comment-230000 Sat, 14 Sep 2019 11:40:52 +0000 https://customersthatstick.com/?p=15360#comment-230000 Hi Adam, Great article, and I also loved your book. What is really distressing is that these things are so obvious to all senior managers – but nothing happens! In fact, all the statistics and surveys seem to be going in the wrong direction. It’s great for people like you and me, who try to help companies overcome these obstacles and create “customers that stick,” because it keeps us busy, but it’s so frustrating when we go out and spend out hard-earned money in businesses that just don’t care.

]]> By: Adam Toporek https://customersthatstick.com/blog/customer-service-infographic-what-are-the-7-service-triggers/#comment-226339 Thu, 27 Jun 2019 14:59:33 +0000 https://customersthatstick.com/?p=15360#comment-226339 In reply to Jessica Wise.

Thanks so much Jessica!

]]> By: Jessica Wise https://customersthatstick.com/blog/customer-service-infographic-what-are-the-7-service-triggers/#comment-226290 Wed, 26 Jun 2019 21:06:46 +0000 https://customersthatstick.com/?p=15360#comment-226290 Awesome article! And, I love the infographic!

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