Comments on: The Peak-End Rule and Customer Experience https://customersthatstick.com/blog/the-peak-end-rule-and-customer-experience/ You can have the best customer experience in your industry Thu, 12 Oct 2023 05:32:06 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: How to Destroy a Customer Relationship in the Final Moments https://customersthatstick.com/blog/the-peak-end-rule-and-customer-experience/#comment-312389 Wed, 02 Aug 2023 13:41:40 +0000 http://customersthatstick.com/?p=13895#comment-312389 […] then they’re going to make the last interaction a negative one — from what we know of the peak-end rule, this will be the experience that defines the organization for the customer, generating both a peak […]

]]> By: 205: Colin Shaw, The Intuitive Customer https://customersthatstick.com/blog/the-peak-end-rule-and-customer-experience/#comment-178018 Mon, 27 Mar 2017 12:03:22 +0000 http://customersthatstick.com/?p=13895#comment-178018 […] Customers That Stick® post, The Peak-End Rule and Customer Experience […]

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