Comments on: Customer vs. Client: Is There A Difference?

By: Adam Toporek

Adam Toporek — Sun, 04 Mar 2018 14:12:26 +0000

In reply to David. I think it really depends on the context David. In theory it's always good to ask a customer what they want, but in this case, just asking what they would like to be called (client or customer) seems like an unnecessary interaction. That time spent interacting could most certainly be used for something more valuable to the customer/client. What is most common in your industry? That's probably the best way to go.

By: David

David — Tue, 13 Feb 2018 00:43:58 +0000

Always struggle with this one as we provide business software to a range of different businesses.

Currently we use Clients and have a client page with their client records. As we have a lot of non professional businesses should we use customer instead or give the business the option to define the terminology they want to use?

By: Adam Toporek

Adam Toporek — Sun, 06 Aug 2017 22:21:48 +0000

In reply to Shyam Chathuranga. Glad you enjoyed it Shyam. In the end, it matters less what you call them than how you treat them!

By: Shyam Chathuranga

Shyam Chathuranga — Thu, 20 Jul 2017 04:19:24 +0000

Thanks for explaining the difference. From what I read on a expert web developer, he calls his prospects as clients not customers. That made me wanted to find the difference between these words, so that I can use the most suitable word. I always chose to say it as customer when other people used clients.