Comments on: 5 Principles for Great Restaurant Customer Service https://customersthatstick.com/blog/5-principles-for-great-restaurant-customer-service/ You can have the best customer experience in your industry Wed, 12 Oct 2022 08:46:41 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Marie Claire https://customersthatstick.com/blog/5-principles-for-great-restaurant-customer-service/#comment-297161 Wed, 12 Oct 2022 08:46:41 +0000 http://customersthatstick.com/?p=12106#comment-297161 As you mentioned, a few things are more frustrating in a restaurant than ordering a favorite dish and having it prepared incorrectly. An uneven product quickly taints experiences and brand perceptions, from lukewarm fries in the drive-through to an overcooked main course. I like to dine in a fine dining restaurant here in Fort Lee, NJ, and I don’t like to experience good service since they are top-notch restaurants.

]]> By: Claire Masters https://customersthatstick.com/blog/5-principles-for-great-restaurant-customer-service/#comment-251718 Mon, 31 May 2021 13:36:02 +0000 http://customersthatstick.com/?p=12106#comment-251718 Thanks for mentioning that both the food and the service must be at par for a restaurant to be called great. My brother told me that he wants to have his own restaurant soon since he likes cooking. I’ve heard that there are companies that offer to train your service staff for you, so it might be a good idea to mention that to him in the future.

]]> By: Adam Toporek https://customersthatstick.com/blog/5-principles-for-great-restaurant-customer-service/#comment-235644 Tue, 18 Feb 2020 13:26:01 +0000 http://customersthatstick.com/?p=12106#comment-235644 In reply to Robert C. Rice.

Well Robert, from the customer service/experience perspective, this seems like a terrible way for the restaurant to approach it. Hidden pricing is not common in that industry, so already they’ve created a lack of transparency and then, worse, they disappointed you and your wife. A bad meal is one thing; it happens. What they did was undermine your trust — that’s a whole different thing. Wishing you a better Valentine’s dinner next year!

]]> By: tbh https://customersthatstick.com/blog/5-principles-for-great-restaurant-customer-service/#comment-235643 Tue, 18 Feb 2020 12:24:18 +0000 http://customersthatstick.com/?p=12106#comment-235643 nice article shared.

]]> By: Robert C. Rice https://customersthatstick.com/blog/5-principles-for-great-restaurant-customer-service/#comment-235571 Sat, 15 Feb 2020 17:26:10 +0000 http://customersthatstick.com/?p=12106#comment-235571 I trust you can answer a question in place of a comment. Question is: is it common practice for a restaurant to offer customers a dinner “special” without divulging the price? This happened to me last evening at a famous restaurant here in Dayton. The Valentine’s Day special was a “Porterhouse steak for two” which turned out to cost us $75.00! It came with salad, rolls, and only one side. If we had ordered off the menu, the single Porterhouse steak, at a price of $39.95 included salad, rolls, and two sides. Incidentally, it was not the quality of the menu steak, tough and with substantial fat around the edges. Is this a rip-off or what??? Thank you

]]> By: Adam Toporek https://customersthatstick.com/blog/5-principles-for-great-restaurant-customer-service/#comment-232163 Fri, 08 Nov 2019 16:19:31 +0000 http://customersthatstick.com/?p=12106#comment-232163 In reply to Akash Sheth.

Thank you Akash! Wishing you much success.

]]> By: Akash Sheth https://customersthatstick.com/blog/5-principles-for-great-restaurant-customer-service/#comment-232152 Fri, 08 Nov 2019 06:47:49 +0000 http://customersthatstick.com/?p=12106#comment-232152 Thank you for sharing these wonderful tips. I definitely follow these tips in my restaurant.

]]> By: Adam Toporek https://customersthatstick.com/blog/5-principles-for-great-restaurant-customer-service/#comment-227903 Wed, 24 Jul 2019 12:47:30 +0000 http://customersthatstick.com/?p=12106#comment-227903 In reply to kasagga Jamiru.

Thank you Kasagga!

]]> By: kasagga Jamiru https://customersthatstick.com/blog/5-principles-for-great-restaurant-customer-service/#comment-227769 Sun, 21 Jul 2019 13:42:07 +0000 http://customersthatstick.com/?p=12106#comment-227769 thanks for the knowledge and that’s exactly what all restaurants should do to improve on the service. thanks

]]> By: 378: The Phrase That Kills CX https://customersthatstick.com/blog/5-principles-for-great-restaurant-customer-service/#comment-227525 Tue, 16 Jul 2019 12:00:30 +0000 http://customersthatstick.com/?p=12106#comment-227525 […] Customers That Stick® post, 5 Principles for Great Restaurant Customer Service […]

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