Comments on: What is Hero-Class Customer Service? Part 1 https://customersthatstick.com/blog/what-is-hero-class-customer-service-part-1/ You can have the best customer experience in your industry Thu, 26 Oct 2023 08:24:51 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: How Customer Service Has Changed? https://customersthatstick.com/blog/what-is-hero-class-customer-service-part-1/#comment-235671 Wed, 19 Feb 2020 14:00:50 +0000 http://customersthatstick.com/?p=6012#comment-235671 […] Customer service has changed and is changing, but one thing remains fundamental. Customers are humans, and how we treat and interact with humans is still at the hear of Hero-Class service. […]

]]> By: A Customer-Centric Culture Needs a Customer-Centric Leader https://customersthatstick.com/blog/what-is-hero-class-customer-service-part-1/#comment-234180 Tue, 07 Jan 2020 14:23:50 +0000 http://customersthatstick.com/?p=6012#comment-234180 […] of absolutes, but in this case, one applies: a customer-centric culture is the only way to deliver Hero-Class® customer experiences […]

]]> By: 5 Reasons Customer Documentation Is at the Heart of Great Service https://customersthatstick.com/blog/what-is-hero-class-customer-service-part-1/#comment-6732 Thu, 11 Jul 2013 13:03:14 +0000 http://customersthatstick.com/?p=6012#comment-6732 […] you want to know one of the essential signs that a company has a Hero-Class Customer Serviceâ„¢ culture? Customer […]

]]> By: Slideshare: What is a Customer Service Hero? https://customersthatstick.com/blog/what-is-hero-class-customer-service-part-1/#comment-6166 Thu, 13 Jun 2013 13:34:34 +0000 http://customersthatstick.com/?p=6012#comment-6166 […] a new way to define ideal customer service. We had a lot of fun putting together our concept of Hero-Class Customer Serviceâ„¢, a concept that stems from the belief that every delivery of superior customer service involves […]

]]> By: Monthly Mash and Self Service https://customersthatstick.com/blog/what-is-hero-class-customer-service-part-1/#comment-5796 Mon, 03 Jun 2013 12:04:20 +0000 http://customersthatstick.com/?p=6012#comment-5796 […] the more staff resources you can dedicate to a customer the better the service will be. However, Hero-Class Customer Serviceâ„¢ is not about providing the most attention; it is about providing the correct amount of […]

]]> By: When Great Customer Service to One is Bad to Many by https://customersthatstick.com/blog/what-is-hero-class-customer-service-part-1/#comment-4634 Tue, 30 Apr 2013 11:10:50 +0000 http://customersthatstick.com/?p=6012#comment-4634 […] some customers will need more attention and focus than others. Part of delivering Hero-Class Customer ServiceTM is doing everything in your power – within reason – to accommodate your […]

]]> By: Monthly Mash and Social Monitoring Tools https://customersthatstick.com/blog/what-is-hero-class-customer-service-part-1/#comment-2633 Mon, 04 Feb 2013 13:08:38 +0000 http://customersthatstick.com/?p=6012#comment-2633 […] were very excited to introduce the concept of Hero-Class Customer ServiceTM this past month. In What is Hero-Class Customer Service? Part 1 and What is Hero-Class Customer Service? Part 2, we introduced a specific way of viewing […]

]]> By: What is Hero-Class Customer Service? Part 2 https://customersthatstick.com/blog/what-is-hero-class-customer-service-part-1/#comment-2584 Thu, 31 Jan 2013 15:09:42 +0000 http://customersthatstick.com/?p=6012#comment-2584 […] our last post, What is Hero-Class Customer Service? Part 1, we discussed why we like the term Hero-Class Customer ServiceTM and the characteristics that […]

]]> By: Adam Toporek https://customersthatstick.com/blog/what-is-hero-class-customer-service-part-1/#comment-2569 Tue, 29 Jan 2013 19:18:13 +0000 http://customersthatstick.com/?p=6012#comment-2569 In reply to Michelle Quillin.

Okay, you win Comment of the Month Michelle! Anyone who drops two great blog post ideas in a comment immediately wins a prize — even if it’s just a made-up one. Love both ideas, and you’re right, I had not really entertained the potential offshoots. But hey, every great superhero franchise has to have a spinoff, right?

Thanks for the igniting the brainstorming engine! Killer comment.

]]> By: Michelle Quillin https://customersthatstick.com/blog/what-is-hero-class-customer-service-part-1/#comment-2568 Tue, 29 Jan 2013 18:43:37 +0000 http://customersthatstick.com/?p=6012#comment-2568 I love the phrase “Hero-Class Customer Service,” Adam. What a wellspring of examples and ideas you’ll have to draw on. One that came to mind immediately is “What’s Your Customer Service Kryptonite?” What’s your biggest weakness when it comes to delivering hero-class customer service?

For example, never put The Incredible Hulk on the front line of customer service. His temper will get him every time! 😉

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